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FUJIFILM Healthcare Americas Corporation · 22 hours ago

Sr Escalation Engineer, Intl

United States

Full-time

Remote

Senior Level

5+ years exp

FUJIFILM Healthcare Americas Corporation is on a mission to innovate for a healthier world, and they are seeking a Senior Escalation Engineer to join their Escalation team. The role involves investigating complex issues related to medical software, analyzing problems, and facilitating advanced troubleshooting to deliver solutions.

Medical Device

H1B Sponsor Likely

Responsibilities

Investigate and resolve issues as they are received from varying sources in the company in a timely manner

Evaluate the application and the issue reported, with steps for replication to understand the problem and provide a solution for the issue

Evaluating and recommending server configuration changes to address issues, improve performance. When a defect is determined, will write the associated bug for further evaluation

Facilitate growth and learning by educating team members

Assist in creating innovative tools and processes to assist the team as well as others

Working closely with other team members to coordinate assignments and communicate progress and/or difficulties

Participation in department-specific and project-wide meetings

Providing input, solutions, and recommendations

Qualification

Microsoft Windows ServerIIS ConfigurationWeb technologiesDeploying hardware/softwareRelational databasesMedical-related protocolsVMwareVCenterNetwork Data StorageNetwork ConfigurationLoad BalancingHardware ComponentsAnalytical skillsTroubleshooting skillsCommunicationProblem-solving skillsTime management

Required

BS or BE in Computer Science or a related field and/or equivalent work experience

Deploying hardware and software in an enterprise environment

5-8 years' working with a support team including sustaining development and maintenance of existing products with a proven track record of delivering successful results

Fluent in the language of your assigned region

Microsoft Windows Server environments (Server 2012, Server 2016) 3+ years

IIS Configuration as it relates to high performance web applications 3+ years

Deploying hardware and software in an enterprise environment 3+ years

Experience working with web technologies such as ASP.Net, MVC and JavaScript 3+ years

Network LAN/WAN and related components like DNS and network switches and load balancers 1+ years

Self-directed with excellent time management skills

Excellent verbal and written communication skills

Inquisitive and creative with good problem-solving skills

Resourceful and thorough with a strong sense of urgency

Strong Analytical and Troubleshooting skills. Ability to take a problem to resolution in a timely manner

Skilled investigation, diagnosis, and resolution of performance issues

Preferred

Experience with relational databases such as Microsoft SQL Server or Oracle

Experience with medical-related protocols, such as DICOM and HL7

Experience with VMware and vCenter

Experience with Network Data Storage Systems

Experience with Network Configuration

Experience with Load Balancing

Experience with Hardware Components as they relate to performance

Company

FUJIFILM Healthcare Americas Corporation

FUJIFILM Healthcare Americas Corporation is a comprehensive healthcare company that has an extensive range of technology and expertise in the detection, diagnosis, and treatment of diseases.

Founded in 1936

Lexington, Massachusetts, US

501-1000 employees

https://healthcaresolutions-us.fujifilm.com

H1B Sponsorship

FUJIFILM Healthcare Americas Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (8)

2023 (5)

2022 (10)