Apply on Employer Site

LEDVANCE · 9 hours ago

Quality Engineer - Contract

Wilmington, MA

Contract

Onsite

Mid Level

$40/hr - $60/hr

LEDVANCE is seeking a Quality Engineer for a temporary contract role lasting 12-16 weeks. The role involves managing customer claim resolution, testing failed products, and communicating resolutions to customers and sales representatives, while ensuring adherence to warranty terms.

Lighting

No H1B

Hiring Manager

Marci Piper

Responsibilities

Working under general management and with a high level of technical creativity, develops comprehensive approaches to meeting the technical Quality objectives of customer technical system analysis, interaction with Customers, Sales, Product Management, Marketing, R&D, Supplier Quality and Manufacturing to effectively resolve customer claims

Evaluate failed product to identify root cause

Propose and/or evaluate design and process quality measures and systems to ensure product quality during design and manufacturing phases, often identified as a result of 8D Methodology for resolving the problem

Design and install quality control process sampling systems, procedures and statistical techniques for claim management

Designs or specifies inspection and testing mechanisms and equipment necessary to troubleshoot customer claims. Recommends revision of specifications when needed and collaborates with manufacturing plants to validate effectiveness

Provide first level technical support to customers for troubleshooting technical issues as well as responding to product safety and liability claims involving our product

Conduct customer site visits and report on results. Travel time can be up to 25%

Ensure that all claims handled are appropriately reported within Customer Quality Management so they become part of the feedback to the Business Unit Product, Quality and Supplier Managers

Manage Claims; in a manner which reduces the overall cycle time to fully resolve the customer’s claim

Qualification

Root cause analysisQuality control processesSix Sigma8D MethodologySAPMicrosoft OfficeTroubleshooting techniquesTeam collaborationCommunication skillsInterpersonal skillsNegotiation skills

Required

Bachelors Degree in Electrical Engineering (or relevant field) with designated years' experience or MS with ~2 years' less commensurate experience in a similar environment required

Solid understanding, troubleshooting and typical failure modes of circuit boards and their components with minimal access to schematics

Experience with oscilloscopes, multimeters, etc

Demonstrated ability to work within a Team structure and cross functional relationships

Excellent verbal and written communication skills

In depth working knowledge of SAP and Microsoft Office suite, with solid ability to use Excel

Must have excellent written and verbal communication since this position will be in contact with customers as well as internal key function heads. Communications must be in English with concise verbiage that leaves no ambiguity and requires no review / editing prior to submittal directly to customers

Requires strong trouble shooting techniques

Position requires individual who will identify root causes and implement solutions

Strong interpersonal skills are necessary to enable team building internally and resolve customer disputes with external customers

Ability to negotiate resolutions with customers is key