United Software Group Inc · 1 day ago
Service Now Business Analyst (HRSD Experience Mandatory)
Sunnyvale, CA
Contract
Onsite
Senior Level, Lead/Staff
10+ years expUnited Software Group Inc is seeking a Service Now Business Analyst with HRSD experience. The role involves collaborating with stakeholders to enhance customer experience and optimize ServiceNow functionalities through documentation, analysis, and testing.
ConsultingInformation ServicesInformation TechnologySoftware
Hiring Manager
Rajat Kumar
Responsibilities
Collaborate with stakeholders to understand customer experience goals and CSDM requirements
Document functional requirements, user stories, and acceptance criteria
Analyze existing processes and recommend improvements aligned with ServiceNow and ITIL standards
Solution Design Support
Work with ServiceNow architects and developers to translate business needs into technical specifications
Validate CSDM implementation for service mapping and data integrity
Define workflows and processes that enhance user experience across ServiceNow modules
Ensure seamless integration of customer-facing portals and self-service capabilities
Support UAT and validate configurations against business requirements
Ensure quality and compliance with organizational standards
Act as a liaison between business teams and technical teams
Provide regular updates on progress, risks, and dependencies
Qualification
Required
Good experience working on HRSD(Human Resource Service Delivery)
Overall 10+ years of experience working as Business Analyst and with 6+ years as a BA on ServiceNow projects
6–10 years in ITSM/ITIL processes
Collaborate with stakeholders to understand customer experience goals and CSDM requirements
Document functional requirements, user stories, and acceptance criteria
Analyze existing processes and recommend improvements aligned with ServiceNow and ITIL standards
Solution Design Support
Work with ServiceNow architects and developers to translate business needs into technical specifications
Validate CSDM implementation for service mapping and data integrity
Define workflows and processes that enhance user experience across ServiceNow modules
Ensure seamless integration of customer-facing portals and self-service capabilities
Support UAT and validate configurations against business requirements
Ensure quality and compliance with organizational standards
Act as a liaison between business teams and technical teams
Provide regular updates on progress, risks, and dependencies
Company
United Software Group Inc
Welcome to USG - Pioneering IT & Engineering solutions provider.
1001-5000 employees
H1B Sponsorship
United Software Group Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (17)
2023 (26)
2022 (120)
2021 (73)
2020 (50)
Funding
Current Stage
Late StageLeadership Team
Anju Vallabhaneni
CEO
Recent News
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