Aptive Resources · 2 days ago
Project Manager- Tier 1 intake
United States
Full-time
Remote
Mid Level
4+ years expAptive Resources is a management consulting firm that supports the federal government with a focus on improving performance and healthcare delivery. They are seeking a proactive and analytical Project Manager to oversee the National Hub Operations within the Tiered Hub Process, focusing on managing intake and closure processes for the Electronic Health Record Modernization initiative.
Business Information SystemsConsultingManagement Consulting
Responsibilities
Support end-to-end lifecycle of issue intake, analysis, triage, tracking, and closure across the National Hub
Ensure workflows are consistent, transparent, and optimized to support stakeholder and patient needs
Mine and analyze operational and workload data to extract meaningful insights
Develop and validate performance metrics, trends, and workload dashboards to guide leadership decisions
Identify emerging bottlenecks or inefficiencies within routing and closure workflows and recommend initiatives to address them
Recommend and help implement special initiatives to re-prioritize or group issues, particularly those that may have downstream effects on patient safety or EHRM system functionality
Collaborate with cross-functional teams to streamline intake and tracking processes, implement change initiatives, and create sustainable solutions that reduce turnaround time for issue resolution
Coordinate with internal Aptive teams, government clients, and program stakeholders to ensure alignment on issue resolution priorities and workflow enhancements
Maintain clear documentation of workflow processes, project updates, metrics, and stakeholder communications
Qualification
Required
4+ years of experience in project management, preferably within a healthcare, government, or enterprise IT setting
Understanding of Oracle Cerner systems, including experience with electronic health records (EHR) workflows, data integration, and system configuration
Proven ability to support healthcare operations and enhance clinical efficiency through effective use of Cerner solutions
Demonstrated experience leveraging Oracle EHR/Cerner to manage, analyze, and optimize clinical and operational healthcare data
Proven ability to support informed decision-making and improve issue management outcomes through data-driven insights
Proven ability to interpret and synthesize operational data to inform decisions and drive value-added reporting
Strong verbal and written communication abilities, especially when interfacing with leadership and stakeholders
Proficiency in Microsoft Office tools (especially Excel and PowerPoint)
Strong organizational skills and attention to detail in managing multiple workstreams and deliverables
Passion for supporting initiatives that directly improve healthcare delivery, patient safety, and enterprise efficiency
Preferred
Experience working with intake or tracking systems strongly preferred
Familiarity with Lean, Agile, or Six Sigma methodologies is a plus
Experience with project management platforms like Jira, ServiceNow, or similar issue management systems a plus
Company
Aptive Resources
Aptive Resources is a management consulting firm focused on human experience, digital services and business transformation.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rachele Cooper
CEO/Founder
Recent News
2025-06-11
2025-03-22
Washington Technology
2025-03-04
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