Visa · 2 hours ago
Systems Application Support - Entry Level
Highlands Ranch, CO
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $83K/yrVisa is a world leader in payments and technology, seeking a dedicated and highly motivated team member to support their 24×7 operational environment. The role involves monitoring, triaging, and coordinating support activities to ensure optimal service performance while maintaining high availability standards.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
No H1B
Responsibilities
Monitor and maintain systems, applications, and infrastructure components within a production environment
Use monitoring tools and ticketing systems to detect, track, and respond to alerts or incidents
Follow documented procedures to troubleshoot issues and escalate when necessary
Maintain accurate and high-quality documentation for incidents, tasks, and operational workflows
Review and interpret logs, alerts, and monitoring data to identify abnormalities or early indicators of potential issues
Apply logical and structured analysis to determine root causes or next steps
Maintain strong attention to detail when tracking multiple operational tasks or system behaviors
Respond to incidents by diagnosing and resolving issues or coordinating with internal support groups as required
Prioritize tasks effectively during high-volume or high-pressure periods
Participate in incident, problem, and change management activities in alignment with operational standards
Balance multiple issues at once while maintaining accuracy and service levels
Understand and follow ITIL-aligned processes, including Incident, Problem, and Change Management
Support the execution of operational tasks in accordance with service quality and SLA requirements
Partner with cross-functional teams to ensure seamless service delivery across the IT service lifecycle
Communicate clearly and professionally with team members, internal stakeholders, and partner teams
Document incidents, changes, and troubleshooting steps in a consistent and detailed manner
Provide timely updates during active issues and escalate appropriately
Resolve or escalate incidents within defined SLAs and operational timelines
Manage workload effectively during 12‑hour shift cycles and prioritize tasks based on business impact
Support application-specific workflows such as batch jobs, billing cycles, or transaction processing
Monitor application health and coordinate fixes or enhancements with engineering teams
Lead or assist during major incidents by facilitating bridge calls and driving collaboration
Correlate alerts across multiple platforms to identify root causes and expedite resolution
Monitor and support financial processing flows, settlement jobs, or batch operations
Ensure timely completion of mission-critical payment processes
Support development or maintenance of scripts, automations, or dashboards to enhance operational efficiency
Qualification
Required
High school diploma or equivalent
Preferred
Relevant experience in IT operations, service desk, or technical support preferred
ITIL Foundation Certification preferred but not required
Strong technical, analytical, problem-solving, and communication skills
Ability to work in a structured 24×7 shift environment, including nights, weekends, and holidays
Ability to learn and adapt quickly in a fast-paced operational environment
Detail-oriented with strong organizational and documentation skills
Basic knowledge of AI concepts and/or programming languages such as Python, Java, or SQL to support automation and data-driven solutions
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
Founded in 1958
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
2026-01-16
2026-01-16
2026-01-16
Company data provided by crunchbase