Wild Coffee Human Resources · 7 hours ago
IT & Talent Acquisition Support Specialist
New Hope, MN
Full-time
Hybrid
Mid Level
$65K/yr - $85K/yrBrightPath is dedicated to supporting communities by ensuring their teams have the necessary technology and operational support. The IT & Talent Acquisition Support Specialist plays a crucial role in providing IT support and facilitating high-volume hiring processes for critical frontline roles.
Human Resources
Responsibilities
Create and maintain a ticketing/tracking system to support the organization and allow for tracking of trends, turn around times and outstanding concerns
Respond to IT tickets, phone calls, and emails for employee technical issues
Provide friendly, clear, and responsive support for staff across departments and locations
Maintain our “standard” hardware tools, order hardware in advance of start dates and maintain an adequate supply to support training and replacement needs
Set up workstations/laptops, printers, software, and peripherals for new hires and current staff
Configure laptops/desktops, monitors, docking stations, mobile devices, and other tools needed for the role
Diagnose and resolve hardware issues (PCs, laptops, peripherals)
Troubleshoot software problems including operating systems, endpoint protection, and productivity tools
Support employees with access and usability questions across BrightPath’s core tools and applications
Escalate advanced issues to vendors or specialized support partners, as needed
Monitor systems/endpoints, perform routine updates (as needed), support backup processes, and assist with identifying and implementing endpoint security practices
Maintain IT inventory including device assignments, replacements, warranties, and lifecycle tracking
Create and manage user accounts, permissions, and password resets across BrightPath systems, including: Google Workspace (Gmail, Google Drive, Shared Drives, Google Voice, Docs/Sheets), HRIS, Recruiting/ATS, EMR, Scheduling Software, Expense Management Tools
Ensure access aligns with role requirements, security practices, and operational needs
Identify opportunities to leverage existing and new technologies that enhance the efficiency and effectiveness of BrightPath workflows, including improvements to data entry and accuracy, internal communication, document management and organization and workflow automation and consistency
Partner with HR, Leadership and Administrative staff to recommend practical improvements, support implementation, and help employees adopt tools successfully
Log service requests and resolutions in the tracking/ticketing system
Document solutions and common fixes to help improve speed, consistency, and team knowledge over time
Support high-volume hiring for Behavior Technicians, IHS, and MHS roles by helping keep candidate workflows moving
Assist with candidate communication, scheduling, and coordination to create a welcoming, responsive candidate experience
Maintain accurate candidate records, status updates, and next-step tracking in JazzHR
Contribute to sourcing strategy by sharing ideas that strengthen pipelines and improve candidate flow
Execute sourcing activities such as: Searching candidate databases and job boards, Conducting outreach and follow-ups, Supporting recruiting campaigns and job posting refresh cycles
Tracking outreach response rates and identifying what’s working
Monitor candidate pipelines and proactively flag bottlenecks or gaps
Support recruiting reporting and operational tasks as needed in partnership with Talent Acquisition and Operations
Maintain discretion and confidentiality with candidate information at all times
Qualification
Required
Proficiency supporting a Google Workspace environment (Gmail, Drive, Shared Drives, Docs/Sheets, Google Voice)
Strong troubleshooting and problem solving skills with employee devices, peripherals, OS issues, and endpoint security tools
Creative problem solving skills
Proven experience implementing technical change, including end-user design, job aid creation and training
Basic networking knowledge (Wi-Fi fundamentals)
Comfort with account creation, role-based permissions, and password resets
Experience using a ticketing system and documenting solutions
Ability to work in a fast-paced, high-volume hiring environment
Strong organization, follow-up, and scheduling coordination
Warm, patient, and service-oriented approach
Strong communication and ability to explain solutions clearly
Excellent time management and flexibility when priorities shift
High discretion with sensitive employee and applicant information
Reliable, proactive, and comfortable working closely with all levels of leadership and staff
Ability to work under tight deadlines
Performance measured both qualitatively and quantitatively–roles will be accountable to lead projects and consistently meet established metrics/goals
Ability to lift/move equipment up to ~25 lbs
Hybrid position, working in office at least two days per week
On-site availability at the corporate office or residential locations for workstation setup, troubleshooting, and onboarding waves
Flexibility during peak hiring periods or operational transitions
Preferred
Experience with HRIS, Recruiting, ATS, Scheduling, EMR and Expense Management systems
Experience with candidate sourcing, outreach, or ATS platforms
Associate's degree in IT, HR, business, or related field (or equivalent experience)
Relevant certifications such as CompTIA A+ are a plus
Company
Wild Coffee Human Resources
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase