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Abacus Service Corporation · 2 hours ago

Office of Director (OOD) - Customer Service Representative - Customer Service Representative II

Phoenix, AZ

Full-time

Onsite

Mid Level

Abacus Service Corporation is seeking a Customer Service Representative II to assist the Office of the Ombudsman within the Department of Economic Security. The role involves entering customer concerns into Salesforce and requires excellent communication and interpersonal skills, as well as the ability to multitask.

Health CareInformation Technology

Growth Opportunities

Responsibilities

Enter customer concerns into Salesforce, received through email, voice messages, and the online web form

Use critical thinking skills to direct concerns to the appropriate DES programs

Research information to address both DES and non-DES related issues

Listen and transcribe voice mail messages from DES clients

Perform other duties as assigned related to the position

Qualification

SalesforceCustomer ServiceGoogle SuiteProblem SolvingDe-escalation SkillsInterpersonal SkillsCommunication SkillsTime Management

Required

Proven experience as a Customer Service Representative or in a similar role

Excellent communication, interpersonal, and problem-solving skills

Proficiency in Google Suite and other relevant computer applications

De-escalation skills

Patience, a positive attitude, and the ability to manage time effectively and multitask

High school diploma or equivalent is typically required

Knowledge of English Language; Customer Service; Clerical; Administration and Management

Skill in Monitoring; Active Listening; Speaking; Critical Thinking; Reading Comprehension; Social Perceptiveness; Judgment and Decision Making; Time Management; Problem Solving

Ability in Deductive and Inductive Reasoning; Speech Clarity; Written and Oral Comprehension; Written and Oral Expression; Problem Sensitivity