Heartland Business Systems, Inc. · 4 weeks ago
IT Support Specialist II
Little Chute,WI,US
Full-time
Onsite
Entry Level
1+ years expHeartland Business Systems, Inc. is seeking an IT Support Specialist II to provide hands-on support for end user devices and applications. This role involves troubleshooting user issues, maintaining ticketing systems, and participating in on-call support rotations.
Information Technology & Services
Responsibilities
Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment
Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records
Track, route, and redirect problems to correct resources
Identify PC hardware warranty repair and resolve as required
Provide timely and relevant updates to end users
Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems
Participate in the on-call support rotation
Qualification
Required
1-3 years experience troubleshooting windows PC's
In depth knowledge of Window desktop operating systems
High School Diploma
CompTIA A+ or similar certifications
Preferred
1-3 years' experience working in a customer facing IT service role
Basic Knowledge of Microsoft Windows Desktop Operating System
Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles
Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android)
Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup
One or more of the following certifications: A+, Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator or similar certifications
Company
Heartland Business Systems, Inc.
Heartland is a boutique software and IT consulting company specializing in the rapid design and implementation of business solutions for small to mid-market businesses.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase