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Guardian Pharmacy · 2 days ago

Account Manager Pharmacy

Randolph, NJ

Full-time

Hybrid

Mid Level

3+ years exp

Guardian Pharmacy is one of the nation’s largest long-term care pharmacy services providers, committed to delivering customized medication management solutions. The Account Manager Pharmacy will serve as the primary contact for assigned accounts, ensuring customer satisfaction and building strong relationships while addressing service-related issues.

Assisted LivingElder CareHealth CareNursing and Residential Care

Responsibilities

Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs. Proactively collaborate with client to provide support and deliver solutions ensuring quality care

Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner. Manage client expectations and communicate status updates through issue resolution

Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise

Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service. Assist in onboarding activities such as data collection and eMAR support

Prepare and deliver business reviews with facility management to review business deliverables and present value-added services

Conduct training sessions and education programs to clients with regard to operational best practices, regulatory compliance and pharmacy tools/systems

Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients

Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts

Stay current on industry trends

Other essential functions and duties may be assigned as needed

Qualification

Long term care pharmacyCustomer serviceSalesForce CRMMicrosoft OfficeStrategyPlanningProblem solvingTeam orientedAttention to detailLeadership

Required

High School Diploma required; Bachelor's degree preferred

Valid driver's license and clean driving record

3+ years of related experience (advanced degree may substitute for experience); experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, required

Excellent computer skills, including Outlook, internet, and Microsoft Office skills required

Proven experience effectively troubleshooting and solving customer service issues in a positive and pro-active manner, while abiding by the pharmacy scope of practice and capabilities

Ability to work independently and deliver to deadlines

Ability to solve problems with minimal direction

Great attention to detail and accuracy

Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines

Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy

Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation

Relational – ability to build relationships with business unit management and become “trusted advisor”

Strategy and Planning – ability to think ahead, plan and manage time efficiently

Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level

Team Oriented – ability to work effectively and collaboratively with all team members