ICR Services ยท 4 hours ago
Customer Service Representative
Warren, MI
Full-time
Onsite
New Grad, Entry LevelICR Services is currently seeking a Customer Service Representative who will serve as a key communicator for internal and external customers. The role involves quoting, approving, reviewing, and routing customer inquiries while ensuring timely responses.
Industrial Automation
Hiring Manager
Ron Nester, MSM
Responsibilities
Prepare, enter, verify, document, coordinate and expedite customer quotes, expectation repairs, and purchase orders efficiently
Respond to emails promptly, prioritize, investigate, and ensure resolution
Work with internal customers (Sales, Equipment Repair, Engineering, S/R) to properly facilitate customer issues and concerns
Answer incoming phone calls courteously, providing proper follow-through to completion
Qualification
Required
High School Diploma or GED
Proficient using computer (MS Outlook, Excel, etc.)
Ability to multi-task in a fast-paced work environment
Service oriented with friendly demeanor
Must have valid driver's license and reliable transportation
Benefits
Full spectrum of health benefits
Paid Time Off program
401(k) with Employer Match
Company
ICR Services
Achieve world-class Overall Equipment Effectiveness (OEE) with Full-service MRO Solutions.
Founded in 1992
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase