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U.S. Engineering · 1 day ago

Service Operations Coordinator (Temporary)

Kansas City, MO

Full-time

Onsite

Entry Level

$25/hr - $34/hr

1+ years exp

U.S. Engineering is a company that specializes in mechanical contracting, construction, service, and maintenance solutions. They are seeking a Service Operations Coordinator to deliver exceptional customer service and coordinate dispatch and work order processes for efficient service delivery.

Building MaterialReal Estate

Responsibilities

Serve as primary point of contact within the Service Coordination and Administration group for both operational and technician support activities within a specific region

Coordinate new and renewal service agreement documents by uploading documentation into the system, maintaining organized files, tracking necessary details, and supporting invoicing activities

Maintain and direct the service work order process utilizing input from Operations Managers and Technicians, this includes work order management, scheduling of preventative maintenance/service calls on the Dispatch Board. Ensure proper client site, client, and job set-up utilizing enterprise-wide software system. Establish new and close completed work orders as necessary

Serve as primary backup and support to Lead Service Coordinator

Monitor/track service department work assignments and locations, through ongoing communication with Field Operations Supervisor and Service Technicians

Answer telephones for the region and facilitate customer requests and calls as appropriate. Communicate directly with peer Service Coordinators as needed to support work crossing regional boundaries

Issue purchase orders for parts/equipment, small tools, and inventory at the request of Service Technicians or Field Operations Supervisor

Assist in billing, customer portal management (both client facing and client work order/invoicing) and payroll efforts for the region

Coordinate field man-power needs with Field Operations Supervisor. Track and provide necessary reports for technician vacation or off time

Order food, arrange travel arrangements for technicians for jobs and training

Track equipment certifications that are under regulatory requirements; send notifications to customers to generate re-certification service calls

Assist Account Managers / Operations with project bidding process, supporting documents and project coordination and general administrative support

Additional duties as assigned

Qualification

Customer serviceData entryAccounting knowledgeMS OfficeAutonomous workMulti-taskingComputer operationsInterpersonal skillsAttention to detailCommunication skills