Senske Services ยท 2 hours ago
Customer Service Representative
Coppell, Texas, United States
Full-time
Onsite
Entry Level
1+ years expSenske Services is a fast-growing company that values customer satisfaction. They are seeking talented Customer Service Representatives to interface with customers, provide support, and ensure a positive customer experience.
Utilities
Responsibilities
Speak with customers to answer product and service-related questions and suggest information about other products and services
Open customer accounts and document account information
Maintain customer records by updating account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team performance by accomplishing specified results as needed
Build sustainable relationships with customers
Qualification
Required
High School Diploma
1-2 years of experience in a customer service or support role
Strong phone, communication (verbal and listening) and documentation skills
Customer focused and adaptable to different personality types
Ability to multi-task, set priorities and manage time effectively
Benefits
Competitive salary and comprehensive benefits package
Affordable health care packages that include medical, dental, vision and life insurance
401K
Paid Holidays
Paid Vacation
Fun team celebrations year-round!
Ability to earn a flexible schedule based on performance!
Company
Senske Services
Senske Services is a market-leading, multi-state home services company focused on growing organically and through mergers and acquisitions in the Western United States.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nathan Hurst
Chief Executive Officer
Rob Thomas, MBA
Chief Experience Officer
Company data provided by crunchbase