Apply on Employer Site

Microsoft · 5 hours ago

Critical Environment Field Service Engineer

Manassas, VA

Full-time

Onsite

Entry, Mid Level

$81K/yr - $162K/yr

2+ years exp

Microsoft is committed to cultivating an inclusive work environment, and they are seeking a Critical Environment Field Service Engineer. The role involves managing IT allocation, ensuring compliance with data center policies, and leading projects to enhance service delivery and customer experience.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Data Center Operations Primary focus in Managing IT Allocation at the Campus/Metro level by collaborating with key stakeholders and ensuring that demands are properly allocated across the IT infrastructure

Familiarize with the Data Center design and manage the IT resources by performing virtual failure analysis and develop a master allocation plan to drive the operationalization of the customer capacity

Ensure compliance with data center business units and service-level policies

Engage with appropriate teams and resources to execute tasks or projects

Manage programs associated with the area of responsibility

Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget

Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns

Participate in Root Cause Analysis (RCA) process as appropriate

Raise risks to the IT capacity allocation and planning. Identify power stranding and contractual inconsistencies (leased spaces)

Ensure that the critical environment information is properly entered and maintained (tooling)

Lead programs and projects through leadership forums aligning scope, schedule, and cost that align to our OKRs

Service Delivery Manage the assigned projects or programs to meet service delivery objectives and escalate to appropriate stakeholders to remove obstacles

Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly

Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions

Manage relationships with vendors and suppliers to ensure that all expectations are clarified, understood, documented, and met

Data Center Work Environment Share best practices; assist others in learning role, process, procedures

Collaborate and engage with Subject Matter Experts (SMEs) across CO+I and engineering groups to gain program / project insights

Leverage and synthesize these insights to develop and operationalize solutions that mitigate our customer gaps

Provide mentorship across data centers for specific expertise

Seek training opportunities that meet the interest of the business as well as own career goals and objectives

Suggest ways of reducing risk of performing maintenance; work with others to accommodate scheduling needs

Suggest improvements in implementation based on depth of understanding

Contribute to a positive team environment by learning and adopting best practices

Contribute constructively during team meetings and in cross-discipline collaborations within the service team

Recognize priority of team success over individual achievement

Collaborate and negotiate effectively with others and seek guidance from management to identify delegates to deliver results

Ownership In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner

Qualification

Critical Environment infrastructureIT AllocationData Center OperationsElectrical one-line diagramsServer deployment projectsCollaborationMentorshipProblem-solving

Required

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport

Criminal Justice Information Services: This position requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies

Preferred

2+ years' experience in Critical Environment infrastructure (e.g., UPS, PDUs, Generators, AHU/CFM, ability to read and interpret electrical one-line diagrams and working with IT infrastructure modifications (e.g., Cable trays, Fiber Runners, HACs and IT equipment)

1+ years' experience in IT Critical Space and understanding of IT Allocation (e.g., Diverse Cluster density, quanta, patterns)

1+yrs construction experience