Johnstone Supply · 2 hours ago
Customer Service Representative
Melbourne, FL
Full-time
Onsite
Entry Level
1+ years expJohnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies, and they are seeking a Customer Service Representative. This role is responsible for delivering prompt and professional service to customers, managing sales support, technical product research, and ensuring a seamless customer experience.
Consumer ElectronicsSupply Chain ManagementWholesale
Responsibilities
Greet customers on the telephone in a prompt, professional and helpful manner
Provide prompt, courteous service by listening to the customer’s needs and requests and respond accordingly
Handle customer warranty claims, and credit returns in a timely fashion by completing all appropriate documentation, receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s)
Enter sales orders into Sales Order Entry System and process credit card payments in accordance with SOP’s
Answer incoming customer telephone calls and provide all aspects of customer service by: providing quotes or taking sales orders, research products/services and answering general information questions
Calculate refrigeration load requirements for quotes and bids for refrigeration equipment
Identify damaged inventory and bring this to the attention of the Store Manager for mark-down and quick sale
Work the sales counter area during peak periods or for relief of counter sales reps on lunch, as needed
Assist Account Managers with Key Customer’s needs, bids, or quotes as requested
Maintain a neat, clean and professional personal appearance
Attend training seminars on products and services in order to acquire product knowledge in order to provide informed and effective customer service
Time permitting – promote monthly flyers and special promotions by calling customers to make them aware of these promotions in order to enhance counter sales
Alert immediate supervisor when showroom sales are observed to be brisk so that additional staff can be added to counter to avert long waiting times for customers
Perform other duties as requested in order to maintain our high level of customer service through timely and effective teamwork
Qualification
Required
High School or general education degree (G.E.D.)
Good knowledge of personal computers
1 – 2 years of previous retail / wholesale or customer service experience desired
Ability to read, write, and communicate effectively in English is required
Preferred
Bilingual in Spanish
Benefits
Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Employer subsidized medical, dental, and vision plans.
Employer paid life insurance
Voluntary short-term disability, accident and critical illness insurance
24/7 Access to virtual care/telehealth options, and Parental Time Off
Flexible spending accounts (FSA)
$100 wellness reward for completing annual health check-up
Employee Assistance Program (EAP) for you, and your family
Coverage for chiropractic, acupuncture, and message therapy services
Tuition reimbursement, up to $5,250 per year
Employee referral bonus program – earn up to $4,000 per year
Employee service milestone recognition program
Employee discounts on products & retail discounts
Variety of incentive plans for employees
Bi-weekly pay days on every other Friday
Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees
Company
Johnstone Supply
Johnstone Supply is a heating equipment supplier and wholesaler company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Tisera
President and CEO
Lance Devin
Chief Executive Officer
Recent News
2025-12-09
2025-08-21
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