Apply on Employer Site

Armada · 11 hours ago

Data Center NOC Technician

Bellevue, WA

Full-time

Onsite

Mid Level

$104K/yr - $130K/yr

3+ years exp

Armada is an edge computing startup focused on providing infrastructure to remote areas with limited connectivity. They are seeking a skilled Data Center NOC Technician to monitor, maintain, and support critical infrastructure operations, ensuring uptime and performance across distributed data center deployments.

Artificial Intelligence (AI)Cloud ComputingData CenterSoftware

Senior Management

Responsibilities

Monitor physical infrastructure using PLC/BMS/DCIM tools (e.g., Distech, RadixIOT/Mango, Schneider etc.)

Respond to alerts and incidents related to power, cooling, network, and environmental conditions

Provide tier-2 support for escalations from L1 technicians; escalate to engineering or facilities teams as necessary

Lead and manage the lifecycle of incidents, ensuring timely resolution and effective communication to stakeholders

Contribute to the development and refinement of monitoring dashboards and alerting thresholds

Conduct regular site checks and health inspections of critical infrastructure including UPS systems, CRAC/CRAH units, PDUs, and backup generators

Troubleshoot mechanical and electrical issues with a working knowledge of MEP systems

Coordinate maintenance activities and remote hands support for edge deployments

Participate in change management processes, assessing the impact of proposed changes on NOC operations and infrastructure stability

Adhere to and enforce physical and logical security policies and procedures within the data center environment

Maintain and support modular data center environments (e.g., containerized or micro data centers)

Ensure continuity and resiliency in distributed, often remote, infrastructure

Implement best practices for remote infrastructure monitoring and fault response

Utilize backend management systems for logging, analysis, ticketing, and incident tracking (e.g., Grafana, Zoho Desk, Zenduty, ServiceNow, Jira, SolarWinds, etc.)

Maintain accurate records of configurations, incidents, changes, and routine tasks

Support automation and reporting efforts related to infrastructure performance and uptime

Assist in gathering data for compliance and audit requests

Contribute to the development and refinement of monitoring dashboards and alerting thresholds

Lead and manage the lifecycle of incidents, ensuring timely resolution and effective communication to stakeholders

Work closely with facilities, IT infrastructure, and security teams to ensure cohesive operations

Participate in incident response and post-mortem reviews, contributing to continuous improvement efforts

Participate in change management processes, assessing the impact of proposed changes on NOC operations and infrastructure stability

Adhere to and enforce physical and logical security policies and procedures within the data center environment

Assist in gathering data for compliance and audit requests

Qualification

PLC/BMS/DCIM platformsMechanical/electrical systemsCritical infrastructure monitoringModular/edge data centersNetworking knowledgeBackend management toolsLinux/Windows serverScripting skillsAnalytical skillsCommunication skillsOrganizational skills