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CMR Surgical · 15 hours ago

Clinical Sales Representative (US)

United States

Full-time

Remote

Mid Level

CMR Surgical is a company focused on revolutionising minimal access surgery with its next-generation surgical robotic system, Versius. They are seeking a Clinical Sales Representative to drive the clinical growth of robotic programs, ensuring customer satisfaction and effective implementation strategies while managing relationships with stakeholders.

Health CareMedicalMedical DeviceRobotics

No H1B

Hiring Manager

Simon Mills

Responsibilities

Clinical Sales ownership: lead the clinical growth of the robotic program, from successful new installation implementation; to ongoing clinical stakeholder development, sales of new technology and upgrades for the duration of the partnership. Lead account clinical expansion, onboarding of new surgeons, clinical procedure expansion and growth in multispecialty adoption [upon Regulatory approvals]

Achieve quarterly clinical sales goals; support capital sales targets

Implementation planning and coordination coordinate and influence internal and external stakeholders to ensure successful completion of all project phases, on time and within budget, while delivering an industry-leading customer experience

Oversee the robotic program clinical growth stage: undertake case support and troubleshooting in the Operating Room

Act as the first point of customer contact and liaison with other areas of the business and CMR leadership

Ensure feedback is recorded and tracked to aid post-market surveillance and product improvement in each account. Promptly implement corrective actions, as and when required, to guaran-tee delivery against contracted Service Level Agreements and maximize Versius uptime and in-crease in utilisation

Monitor the ongoing success of the robotic programme through carrying out regular business reviews in your accounts, involving the appropriate CMR stakeholders when required, sharing these with the relevant stakeholders

Support the uptake of the digital ecosystem in your accounts

Deliver the training modules as per agreed plans, guiding new surgical teams through their initial learning curve with Versius, developing and executing on expansion plans, while transmit-ting feedback to Professional Education

Support the capital sales and management team with opportunities for capital expansion

Events & Networking: participate in educational, marketing and sales related activities and events when needed, and support the capital sales team during the pre-implementation pro-jects as required. Take initiative and lead on account related events in collaboration with the hospital

Cross-functional Collaboration: work with internal teams (marketing, clinical, finance, legal, etc.) to deliver clinical growth-related proposals in collaboration

CRM & Sales Tools: Use CRM and other commercial tools to record account plans, track activity and progress, drive engagement, and ensure visibility across internal stakeholders

Customer Experience: Deliver a premium, partnership-driven experience for customers throughout the program

We’re a rapidly developing company and roles can change and evolve. You’ll be willing to turn your hand to anything within the Commercial remit that supports the team with delivering its objectives

Qualification

Stakeholder managementProject managementInterpersonal skillsSales tools proficiencyOperating Room managementBusiness acumenAnalytical skillsSelf-disciplineAdaptabilityCommunication skills

Required

Demonstrated ability in multiple stakeholder management enabling achievement of the business goals with demonstrated records/examples

Strong project management, prioritization and organizational skills, being responsible for a variety of key planning and coordinating activities including maintaining and adhering to timelines and contracted Service Level Agreements for the installation and implementation project plans

Excellent interpersonal/communication skills in building strong long-term relationships with key opinion leaders and customers interactions at all levels, as well as colleagues in different functions

Inherently self-disciplined - much of the role will be autonomous and require diligent and persistent follow up

Strong business acumen and analytical skills to assess the profitability of different scenarios

Highly motivated, adaptable to change and solution-oriented individual who enjoys operating in a fast-paced environment

Proficiency in use of sales tools (CRM systems and value propositions) and a data-driven approach to decision-making

Strong experience in Operating Room process management, introduction of new surgical equipment across all departments, hospital staff training specifically related to advanced technology within a clinical environment