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USAJOBS · 10 hours ago

Desktop Support Specialist

New Orleans, Louisiana, USA

Full-time

Onsite

Mid, Senior Level

$69K/yr - $98K/yr

1+ years exp

USAJOBS is seeking a Desktop Support Specialist to support the Department of Justice's information technology needs in the Eastern District of Louisiana. The role involves providing technical and analytical support across a range of IT functions, managing IT equipment, and ensuring compliance with cybersecurity policies.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Managing DOJ-issued desktops, laptops, mobile devices, and multifunction devices, as well as on-premises and cloud infrastructure in a Microsoft 365 hybrid Active Directory environment

Providing Tier I through Tier III support to district users across the state using the district's ManageEngine ServiceDesk ticketing system

Delivering training and maintaining documentation for Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive), Webex, and core IT processes

Supporting the district's intranet (Drupal) and maintaining SharePoint Online communication and team sites

Enforcing Department of Justice cybersecurity policies, managing privileged user access, and supporting two-factor authentication using Personal Identity Verification (PIV) cards

Using PowerShell, Visual Basic Scripting (VBScript), Windows shell scripting, Power Apps, and Power Automate to streamline IT operations and support policy compliance

Qualification

IT customer supportMicrosoft 365Cybersecurity policiesPowerShellVisual Basic ScriptingWindows shell scriptingCustomer ServiceAttention to DetailOral CommunicationProblem Solving

Required

You must be a U.S. Citizen or National

Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation

You must be registered for Selective Service, if applicable

If selected, you may be required to complete a one year probationary period

You must meet all qualification requirements upon the closing date of this announcement

To be eligible at the GS-9 level, you must meet at least ONE of the following conditions: specialized experience OR education

Specialized Experience: One full year of specialized experience equivalent to the GS-7 level in Federal service and must demonstrate possession of each of the following competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving

Specialized experience is defined as providing IT customer support services, including assisting with installing, configuring, and troubleshooting hardware/software, assisting with the maintenance of internet servers and websites, supporting information security operations by monitoring systems and reporting issues, providing technical assistance to users by responding to service requests and resolving routine IT issues

Education: A Master's degree or equivalent graduate degree; OR 2 full years of progressively higher level graduate education leading to such a degree. This education must have been in one of the following fields OR included a minimum of 24 semester hours in one or more of the following fields and required the development or adaptation of applications, systems, or networks: Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management

To be eligible at the GS-11 level, you must meet at least ONE of the following conditions: specialized experience and IT-related experience OR education

Specialized Experience: One full year of specialized experience equivalent to the GS-9 level in Federal service and must demonstrate possession of each of the following competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving

Specialized experience is defined as providing IT customer support services, including installing, configuring, and troubleshooting hardware/software and networked systems, maintaining internet servers and websites, conducting information security analysis and compliance, providing user training and assistance on a variety of applications, resolving complex IT issues, and managing web designs and legal compliance

Education: A Ph.D. or equivalent doctoral degree; OR 3 full years of progressively higher level graduate education leading to such a degree. This education must have been in one of the following fields OR included a minimum of 24 semester hours in one or more of the following fields and required the development or adaptation of applications, systems, or networks: Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management

All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education

Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. All documentation must be in English or include an English translation