Zito Media ยท 17 hours ago
Sr. NOC Technician - Coudersport, PA
Coudersport, PA
Full-time
Onsite
Senior LevelZito Media is looking for a NOC technician to help provide 24 x 7 x 365 support for the network. The ideal candidate will need prior NOC experience and be capable of multi-tasking in a fast-paced environment, which includes troubleshooting and responding to alerts according to standard operating procedures.
BroadcastingInternetTelecommunicationsVirtual Reality
Responsibilities
Monitor and troubleshoot a converged (voice, video, data) network by interpreting alarms/logs/etc and drive issues to resolution
Provide accurate log/ticketing of incoming calls/tickets/alarms and subsequent conversation/troubleshooting
Work and escalate issues/network events internally and externally with various providers/vendors
Provide excellent customer service and technical support to a variety of clients
Responsible for network connectivity of over 6,000 devices
Perform other related duties and tasks as assigned or as become evident
Qualification
Required
Basic knowledge of TCP/IP
Basic knowledge of WAN and LAN hardware and technology
Basic knowledge of Cisco/Juniper
Tenacious problem solving skills, strong attention to detail and results orientation
Knowledge of telecom products and services
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to handle multiple projects and tasks
Ability to use personal computer and software applications (i.e. Word, Excel, etc.)
Ability to work in self-disciplined environment
Well organized with good time management skills
Preferred
JNCIA and/or CCNA certification
Benefits
Medical
Dental
Vision
401 (k) plan
Discounted services for employees who reside within the Zito coverage areas
Company
Zito Media
Zito Media is a telecommunications company that offers high-speed internet, digital cable tv, and digital voice services.
Founded in 2005
201-500 employees
Funding
Current Stage
Growth StageRecent News
2023-12-26
Company data provided by crunchbase