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American Specialty Health · 7 hours ago

Customer Service Representative-Fitness (Remote - $15/hr)

United States

Full-time

Remote

Entry Level

$15/hr - $15/hr

1+ years exp

American Specialty Health Incorporated is seeking a Customer Service Representative-Fitness to join our Customer Service-Fitness department. The primary purpose of this position is to provide customer service to members who are seeking or utilizing ASH's Fitness programs.

Health CareMedical

Responsibilities

Receives and responds to telephone calls from members, fitness clubs and health plans

Demonstrates knowledge and understanding of all ASH Fitness products and programs

Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner

Ascertains the nature of the call and records information in the appropriate system

Provides answers to member questions by following standard policies and procedures

Coordinates collection of necessary information, including member co-pays or payments when necessary

Forwards documentation to Research Team for follow up if issue requires additional action

Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers

Handles all issues requiring additional action within the necessary timeframes

Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner

Attends and participates in meetings to discuss issues and foster teamwork among department personnel

Responds to requests from other ASH department personnel, contacting clubs and members as required

Performs other duties as assigned

Complies with all policies and standards

Qualification

Customer service experienceInbound call center experienceHealthcare experienceMicrosoft OfficeProblem analysisInterpersonal communicationTime managementConfidentiality

Required

High School Diploma or GED certificate required

1 year experience performing customer service duties required

Basic experience using Microsoft Office required

Preferred

Inbound call center experience preferred

Experience in healthcare preferred

Company

American Specialty Health

Glassdoor3.6

American Specialty Health Incorporated (ASH) is one of the nation’s premier independent and privately-owned specialty health organizations offering technology-enabled services for benefits management, including clinical programs for musculoskeletal health, fitness programs, and well-being solutions for health plans, employers, associations, and others.

Founded in 1987

Carmel, Indiana, USA

1001-5000 employees