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Drive DeVilbiss Healthcare · 21 hours ago

Director, Commerce Solutions

Port Washington, NY

Full-time

Hybrid

Director/Executive

$145K/yr - $175K/yr

7+ years exp

Drive DeVilbiss Healthcare is a leading manufacturer of medical products with a strong track record of growth. They are seeking a hands-on product and technology leader to own the strategy and execution for their digital commerce ecosystem, ensuring seamless integration across various platforms and driving end-to-end commerce experiences.

Health CareMedicalMedical Device

Responsibilities

Own the Digital Commerce Platform Strategy & Roadmap

Define and maintain a unified product and technology roadmap for B2B + DTC digital commerce capabilities

Establish target architecture connecting SAP Commerce, Shopify, HubSpot, and the integration/data layer

Prioritize initiatives based on business value, customer impact, feasibility, risk, and total cost of ownership

Deliver End-to-End Commerce Experiences (B2B + DTC)

Own Capabilities That Flow Through Both Digital Businesses, Including

Site experience & content: navigation, search, merchandising, landing pages, CMS governance, personalization foundations

Product discovery: taxonomy, filters, PDP experience, bundles/kits, cross-sell/upsell

Pricing & promotions: customer-specific pricing, promotions/discounting logic, price display rules

Checkout & payments: cart rules, shipping logic, tax, payment methods

Order lifecycle: order creation, status visibility, cancellations/returns, reorders, invoices/PO workflows

Customer account experiences: account management, permissions/roles, saved lists, quote workflows (as applicable)

Post-purchase engagement: triggered comms, service touchpoints, lifecycle journeys via HubSpot

Platform Ownership: SAP Commerce Cloud, Shopify (HubSpot Support)

Product owner for SAP Commerce Cloud (B2B portal)—account structures, contract pricing, catalog segmentation, and enterprise workflows

Product owner for Shopify (DTC)—UX evolution, apps ecosystem, checkout, promotions, and conversion optimization

Provide technical HubSpot support across acquisition and lifecycle: forms, email, segmentation, journeys, CMS (where applicable), and attribution support

Integration, Data, and Operational Reliability

Partner with IT/Architecture to ensure clean integrations across commerce platforms and back-end systems (e.g., ERP, OMS/WMS, PIM, analytics)

Define required data objects and flows (product, pricing, inventory availability, customer, orders, returns)

Establish monitoring, incident response, release governance, and controls for revenue-critical flows

Analytics, Experimentation, and Growth

Define KPIs for the funnel (traffic → conversion → AOV → repeat → margin impact)

Drive a testing culture: A/B testing, merchandising experiments

Use VOC + behavioral data to prioritize improvements and reduce friction

Lead Delivery Through Offshore Development Team and 3rd Party Agencies

Manage and scale an offshore developer team (and partners as needed) delivering enhancements, integrations, and bug fixes across SAP Commerce, Shopify, and HubSpot-connected workflows

Set clear expectations for output and quality: sprint planning, backlog hygiene, acceptance criteria, code/release standards, and documentation

Ensure strong communication rhythms across time zones (standups, demos, retro, escalation paths) and transparent delivery reporting

Cross-Functional Stakeholder Leadership

Align stakeholders across Marketing, Sales, Customer Service, Finance, and Ops on priorities and tradeoffs

Translate needs into clear requirements (epics, user stories, acceptance criteria) and drive delivery to measurable outcomes

Manage external agencies/implementation partners; hold teams accountable for timelines, quality, and results

Qualification

SAP Commerce CloudShopifyHubSpotTechnical Product ManagementBusiness SystemsSolutions ArchitectureDigital Platform LeadershipB2B CommerceData ArchitectureAgile/ScrumVendor ManagementStakeholder Communication

Required

7–12+ years in Technical Product Management, Product Operations, Business Systems, Solutions Architecture (product-facing), or Digital Platform Leadership, with demonstrated ownership of complex enterprise platforms

Proven ownership of cross-functional roadmaps spanning CRM + Marketing Automation + eCommerce + Product Data, ideally in B2B (distribution/manufacturing preferred)

Demonstrated ability to operate as the 'connective tissue' across business and technical teams—driving outcomes even when platform ownership is fragmented or ambiguous

Deep, hands-on experience in SAP Commerce Cloud (Hybris) and Shopify (configuration, data models, and integration patterns)

Strong understanding of B2B and DTC commerce patterns: B2B: account hierarchies, roles/permissions, contract pricing, quotes/POs, invoicing/terms (as applicable); DTC: promotions, checkout constraints, payments, taxes/shipping, returns

Strong working knowledge of integration and data architecture, including: REST APIs, webhooks, batch feeds, event-driven patterns, authentication (OAuth/API keys), rate limits

Canonical data modeling across Account/Contact/Product/Order/Quote/Case domains

Data mapping/specification writing: field mapping, transformations, validations, deduping/matching rules

Integration reliability practices: idempotency, retries, dead-letter/error handling, reconciliation, observability

Ability to define and operationalize lifecycle signals and instrumentation: Event taxonomies (view/search/cart/quote/order/case), naming conventions, required properties, attribution context

Requirements for analytics enablement (KPIs, dashboards, source-of-truth definitions, refresh cadence)

Comfortable writing technical requirements that engineers can build from: Sequence diagrams / data flow diagrams (basic), integration specs, acceptance criteria, edge cases, non-functional requirements (performance, security, privacy)

Proven experience leading delivery in Agile/Scrum environments: backlog management, story readiness, sprint planning, release coordination, UAT strategy, post-launch validation

Demonstrated ability to manage cross-platform dependencies and deliver programs spanning multiple teams and vendors

Exceptional ability to influence across Sales, Service, Marketing, eCommerce, and IT: resolves prioritization conflicts, drives governance, and makes decisions stick

Strong executive communication: can produce roadmap narratives, tradeoff documents, business cases, and QBR/MOR-ready reporting that ties platform work to measurable outcomes

Experience owning vendor outcomes end-to-end: scoping, SOW review, delivery oversight, QA standards, launch readiness, and ongoing operational accountability

Preferred

Working experience in one or more of the following is strongly preferred: HubSpot — lifecycle stages, segmentation, workflows, forms, email, CMS/analytics; Salesforce (Sales/Service Cloud): objects, automation, reporting, process design; Salsify (PIM): taxonomy, attribute governance, assets, syndication workflows; iPaaS/Middleware (MuleSoft, Boomi, Workato, Azure Integration Services, etc.): orchestration, monitoring, retries, error handling