Apply on Employer Site

ACA Group · 1 day ago

Customer Success Specialist

Chattanooga, TN

Full-time

Hybrid

Mid Level

3+ years exp

ACA Group is seeking a Customer Success Specialist who will work directly with their software clients to ensure optimal use of their products. The role involves resolving customer service issues, providing feedback for product improvement, and proactively contacting clients to enhance their software experience.

ConsultingCyber SecurityFinancial Services

Responsibilities

Resolve customer service issues by answering questions or referring clients to appropriate technical support resources

Update Customer Success development team on client technical problems or issues

Provide client feedback to the customer experience team for product improvement

Proactively contact clients to ensure software is used to its full potential

Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives

Qualification

ZendeskMicrosoft OfficeAdobe AcrobatProblem-solvingCommunication skillsOrganizational skillsTeamworkAdaptabilityIntegrity

Required

Bachelor's Degree required with a major or concentration in business, accounting or finance preferred

Three (3) to Five (5) years plus of experience in a corporate environment, financial services industry, or compliance a plus

Demonstrated professional integrity

Dependable, flexible, and adaptable to new ACA initiatives and changing client needs

Ability to work well in a fast-paced, small-team environment

Ability to work independently, multi-task and prioritize effectively

Ability to establish and maintain effective working relationships with colleagues and clients

Highly motivated and goal oriented; proactive in one's own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks

Dedicated to upholding ACA's high-quality standards and customer service focus

Strong organizational and problem-solving skills with attention to detail

Strong oral and written communication skills

Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet