LanceSoft, Inc. ยท 19 hours ago
Resolution Analyst
Hoffman Estates, IL
Full-time
Onsite
New Grad, Entry Level
$23/hr - $25/hrLanceSoft, Inc. is seeking a Resolution Analyst to manage issue resolution and billing processes for clients. The role involves collaborating with various internal and external departments to ensure accurate billing and timely payments, while also addressing client disputes and concerns.
Information Technology
Responsibilities
Responsible for issue resolution and arranging for past due amounts and proactively calling account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed
Works closely with Dealer, OEM, or Partner's accounting department up to Dealer Principal/Owner and Internal departments including Contracting, Billing, Sales, Implementation, Support, or RGM/VP to ensure clients are billing contracted, installed and functional and payments are received on valid billing
Resolves escalated client issues/disputes using problem solving skills
Researches issues which includes contacting internal business groups to determine resolution
Provides account reconciliations to include contract versus invoice and payment application
Acts as an escalation point on inquiries from internal and external clients
Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
Meet monthly Department A/R Goals and Service Level Agreements (SLA)
Create Manual Invoice Presentments per client specifications
Learning our different businesses/products and contracts for issue resolution
Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed
Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
Proactively contacts clients to review first invoice after an Upgrade/Renewal/Ownership Change
Responsible for handling all correspondence from internal and external clients timely
Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
Organize priorities to meet deadlines and meet client expectations
Performs other related duties as assigned
Qualification
Required
Responsible for issue resolution and arranging for past due amounts and proactively calling account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed
Works closely with Dealer, OEM, or Partner's accounting department up to Dealer Principal/Owner and Internal departments including Contracting, Billing, Sales, Implementation, Support, or RGM/VP to ensure clients are billing contracted, installed and functional and payments are received on valid billing
Resolves escalated client issues/disputes using problem solving skills
Researches issues which includes contacting internal business groups to determine resolution
Provides account reconciliations to include contract versus invoice and payment application
Acts as an escalation point on inquiries from internal and external clients
Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
Meet monthly Department A/R Goals and Service Level Agreements (SLA)
Create Manual Invoice Presentments per client specifications
Learning our different businesses/products and contracts for issue resolution
Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed
Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
Proactively contacts clients to review first invoice after an Upgrade/Renewal/Ownership Change
Responsible for handling all correspondence from internal and external clients timely
Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
Organize priorities to meet deadlines and meet client expectations
Performs other related duties as assigned
Excellent Written and Verbal communication Skills
Proficient working knowledge in Microsoft Office - Excel a must
Ability to work independently and to adapt to a fast changing environment
Strong Customer Service Skills
Strong attention to detail
Self-Motivator while actively participating in a team environment
Oracle EBS
Salesforce Billing
High School Diploma or equivalent
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
Founded in 2000
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase