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ConnectOne Bank · 13 hours ago

Client Service Specialist

Englewood Cliffs,NJ,US

Full-time

Onsite

Entry, Mid Level

2+ years exp

ConnectOne Bank is a growth-oriented commercial bank focused on putting people first. The Client Service Specialist will be responsible for assisting clients with applications, addressing inquiries, and ensuring excellent service while maintaining a professional demeanor.

BankingFinanceFinancial Services

Responsibilities

Support the Bank’s 'People First' focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB 'A Better Place to Be'

Answers phones and listens attentively to customer requests and concerns to provide them with the best and most accurate response

Provides customers with product and service information as requested and suggests ways for them to benefit from other CNOB products or services

Identifies, researches, and resolves customer issues using the computer system or appropriate literature

Escalates customer calls to the appropriate department or staff member as needed

Follows-up, in a timely manner and according to established policies and procedures, on customer inquiries not immediately resolved

Completes call logs and reports accurately and submits to them to the Call Center Manager as directed

Recognizes, documents, and alerts the supervisor of trends in customer calls, and makes suggestions to address recurring issues or discrepancies

Qualification

Customer service experienceBanking regulationsConflict resolution experienceMicrosoft Office proficiencyAnalytical skillsInfluencing skillsInterpersonal skillsWritten communicationOral communicationAdaptability