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McCright & Associates, LLC · 10 hours ago

Bilingual Customer Service Representative - Full time or Part time - Work from home after training

Chattanooga, TN

Full-time, Part-time

Hybrid

Entry Level

$12.50/hr - $13.50/hr

1+ years exp

McCright & Associates is a leading provider of support for public housing authorities, committed to excellence in service. They are seeking bilingual customer service representatives to provide quality customer support via phone and email, serving as a liaison between inspectors and clients, and ensuring compliance with policies and guidelines.

Facilities Support ServicesProfessional Services

Responsibilities

Operate phone and computer systems

Serve as liaison between inspectors and clients

Provide customer service for incoming telephone calls, emails, and letters by responding or routing in a timely, efficient, and appropriate manner

Communicate with inspectors and inspection managers to resolve questions from clients and inspection issues

Handle email requests from customers including reinspection approvals, customer questions, etc

Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments

Ensure that the client's policies and procedures, as well as HUD requirements and guidelines are being observed in the day-to-day operations

Effectively communicate with McCright co-workers, the client's staff members, and supervisors regarding project status, client issues, and work assignments via personal conversation, fax, email, and phone

Exercise discretion in all matters regarding the general business operations of McCright & Associates, LLC

Qualification

Bilingual (Spanish/English)Customer service experienceOffice equipment proficiencyTyping skills (40 wpm)Communication skillsInterpersonal skillsAdaptability

Required

MUST BE BILINGUAL/FLUENT IN SPANISH AND ENGLISH

Knowledge, or willingness to learn, the general operations and procedures of a Public Housing Agency (PHA) as well as local, state, and federal laws governing subsidized housing programs

Proven proficiency of modern office equipment including multi-line phone, computer, printer, fax, scanner, and copier

Prepare and present ideas in a clear and concise manner, both orally and in written form

Accurate typing skills with minimum typing speed of 40wpm

Ability to establish, maintain and promote effective working relationships with departmental employees, co-workers, vendors, consultants, contractors, and landlords/tenants

Ability to effectively communicate with people from a broad range of socio-economic backgrounds

Ability to work productively in a variety of working conditions and environments

Graduation from high school or GED

Work hours will be assigned based on the specific staffing needs required to meet the service level for clients

Shifts will occur during regular call center operating hours, currently between 8:00 am and 5:15 pm, Monday through Friday

Shift assignments for all positions are subject to change based on client needs

Must be able to read various documents and operate office equipment. (75-100%)

Must have acute hearing ability. (75-100%)

Must be able to sit for extended periods. (75-100%)

Must have ability to perform repetitive hand motions. (75-100%)

Moderate work: Exerting minimal force occasionally to move objects less than 25 lbs