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Capital One · 2 hours ago

Sr. Lending Platforms Administrator (Hybrid)

Plano, TX

Full-time

Hybrid

Mid, Senior Level

$81K/yr - $92K/yr

3+ years exp

Capital One is a leading financial institution focused on supporting small businesses through its Small Business Bank division. The role of Sr. Lending Platforms Administrator involves enhancing the lending experience for customers by optimizing data, reporting, and processes, while collaborating with stakeholders to drive business outcomes.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Partner cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive business outcomes

Support platform optimization and configuration vision and assist with requirements gathering, story writing, prioritizing, and execution in a complex, dynamic environment

Effectively advocate for and represent the voice of customers (internal and external) to influence organizational objectives, roadmaps and the overall customer experience

Ensure projects are being delivered on time and on budget within a challenging environment while simultaneously managing risk

Build credibility and trust within the team, with our customers and with our stakeholders

Apply strong communication skills to influence business decisions and inspire breakthrough results

Regularly and systematically use data to uncover opportunities, track platform and process performance, and influence decision making

Perform regular analysis of results and subsequent drivers to identify and implement continuous improvement efforts

Drive transformational improvements in the customer experience / process

Own the end-to-end reporting suite within loan originations platform–interpreting existing reports, identifying data gaps or opportunities for new metrics, and developing custom reporting to support business goals

Stay current with platform enhancements to optimize reporting capabilities and ensure key stakeholders have timely, accurate, and actionable insights

Qualification

SaaS Platform AdministrationMicrosoft ExcelProject ManagementData AnalysisRisk ManagementIntellectual CuriosityCommunication Skills

Required

Bachelor's Degree or Military experience

At least 2 years of Project Management or Process Management experience

At least 2 years of SaaS Platform Administration experience

At least 2 years of Microsoft Excel or Google Sheets experience

Exceptional Communicator: You will be communicating and partnering with your team and key stakeholders across all levels of the company. Verbal and written communication will be critical to your day to day work life

Risk Management: At Capital One, every associate has the responsibility of risk management. In this role you and your teams will be responsible for running a well-managed horizontal operation that is perpetually audit ready

Intellectual Curiosity: You will need to ask why, explore underlying issues, and create unique solutions to workforce challenges. You should find motivation in understanding why problems exist and how to solve them in a fast paced, live operation environment

Ability to Work with Data: You should be adept at utilizing Excel or Sheets PivotTables, functions, formulas, and conditional formatting to summarize, analyze, explore, and present summary data