The Bernard Group, Inc. ยท 8 hours ago
Client Service Representative
Chanhassen, MN
Full-time
Hybrid
New Grad, Entry Level
$46K/yr - $52K/yrThe Bernard Group, Inc. is a 100% employee-owned visual merchandising company leading the retail industry. They are seeking an enthusiastic and customer-driven Client Service Representative to provide administrative support for the Project Manager and Fulfillment teams while interfacing with external customers to expedite requests and changes to orders.
Marketing & Advertising
Responsibilities
Review and process all information from client requests (work orders, new store information, animation items, punch lists, etc.)
Generate clear & detailed orders through our internal inventory system, which is directed to our Fulfillment Warehouse team to pull, pack and ship
Maintain details on all orders and log throughout the month and submit final billing
Continually check client requests throughout the day, replying through email with clear information and questions as needed
Check for accuracy through Excel distribution lists and project instructions that are filed on internal drives and requests additional information from clients as needed
Support the efforts in obtaining the best possible delivery dates for items requested
Check supply inventory and assist with discrepancies and correction
Manage timelines & due dates, prioritize work and work independently
Interact closely with other teams (PM team, Fulfillment, Shipping & Receiving) regarding final documentation and inventory information
Place final orders through the internal system to the Fulfillment Warehouse team for final packaging and shipping of each request
Send email responses back to clients regarding their requests
Perform other duties as assigned by the manager
Qualification
Required
a high school diploma or GED
an associates Degree in Marketing, Business, or Communications
experience in Microsoft Office
advanced Microsoft Excel experience is a plus
fulfillment experience is a plus
obtain high level of customer service
focus on quality
have strong problem solving skills
be able to multi-task
have strong written and verbal communication skills
a 'customer comes first' approach
able to effectively communicate, both verbally and in writing
strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
willing to admit when you make a mistake
fiercely loyal to both our customers and team
trustworthy, reliable and easy to get along with
enthusiastic and eager to take on new challenges
adaptable and willing to wear whatever hat gets the job done
Benefits
Healthcare, dental, life insurance, disability
Paid parental leave
Employee Stock Ownership Plan-100% Employee-Owned
401k with a company match
Career Development Opportunities
Flexible Work Hours
Tuition Reimbursement
Employee Referral Program
Safe & Clean Manufacturing Environment
Company
The Bernard Group, Inc.
The Bernard Group is a visual merchandising company with the proven ability to consistently execute on complex ideas at the very highest levels from design to manufacturing.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gene Schneider
Chief Technology Officer
Brad Gunderson
CFO
Company data provided by crunchbase