Program Operations Specialist jobs in United States
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UMass Chan Medical School · 3 hours ago

Program Operations Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$40K/yr - $52K/yr
date1+ years exp

UMass Chan Medical School is seeking a Program Operations Specialist to provide technical support for specialized software applications. The role involves training customers, resolving technical issues, and collaborating with team members to enhance service delivery and customer satisfaction.

EducationHigher EducationMedical
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H1B Sponsor Likelynote

Responsibilities

Provide 1:1 training and support to customers with application features and functions
Disseminate accurate program requirements and policies to customers
Promptly resolve end user programmatic and technical questions, providing appropriate solutions and assistance
Escalate technical/system issues appropriately, including gathering and providing detailed documentation to support and explain the issues
Perform various RMTS-related operational tasks in accordance with specific program requirements, internal procedures, and time sensitive deadlines
Monitor and manage end-user software access according to internal control procedures
Participate in testing of system features/functions/bug fixes, including suggesting and identifying areas for functionality improvements
Collaborate with other team members and leverage team resources to continuously improve service delivery, performance and customer satisfaction
Keep abreast of any regulatory or program changes

Qualification

Random Moment Time StudyFederal claiming experienceMicrosoft Office proficiencyCustomer technical supportExceptional customer serviceOrganizational skillsCommunication skills

Required

Bachelor's Level Degree or equivalent work experience
1-3 years of related experience including but not limited to customer technical support, helpdesk support, program administration or coordination
Strong organizational skills
Proficiency with essential Microsoft Office applications (Word, Excel, Outlook, Teams)
Demonstrated ability to work independently or as team player to achieve objectives
Strong oral and written communication skills
Exceptional customer service skills

Preferred

Prior customer service focused work experience preferred
Federal claiming experience
Familiarity with Random Moment Time Study or other cost allocation tools

Company

UMass Chan Medical School

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Massachusetts’ first and only public academic health sciences center is made up of three graduate schools.
dateFounded in 1962
location
Worcester, Massachusetts, USA
people-size5001-10000 employees
web-link
https://www.umassmed.edu/

H1B Sponsorship

UMass Chan Medical School has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
2021 (1)

Funding

Current Stage
Late Stage
Total Funding
$13.6M
Key Investors
Centers for Disease Control and PreventionCommonwealth of Massachusetts
2025-11-18Grant· $2M
2024-04-03Grant· $11.6M

Leadership Team

M
Marc Uknis
Adjunct Associate Professor Of Surgery, Microbiology & Applied Physiology
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Michael Collins
Chancellor
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Company data provided by crunchbase