Chicago Family Health Center · 16 hours ago
Patient Service Representative
Chicago,IL,US
Full-time
Onsite
Entry Level
1+ years expChicago Family Health Center is seeking a highly motivated and customer-oriented individual to join their team as a Patient Service Representative. The successful candidate will be responsible for various patient registration, scheduling, and front desk functions, while ensuring high performance standards in customer service.
Child CareHealth CareHospitalNon Profit
Responsibilities
Greet patients and visitors in a professional and courteous manner
Register patients by verifying demographic and insurance information
Schedule appointments and maintain appointment calendars
Answer incoming calls and direct them to the appropriate department or staff member
Verify insurance eligibility and coverage
Collect co-payments and outstanding balances
Handle patient complaints and resolve issues in a timely and professional manner
Maintain patient confidentiality and privacy
Perform basic administrative duties such as filing, faxing, and scanning documents
Adhere to all HIPAA regulations and guidelines
Qualification
Required
High school diploma or equivalent
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Strong attention to detail and accuracy
Proficient in Microsoft Office and electronic medical records (EMR) systems
Ability to work independently and as part of a team
Computer literacy required
Good communication and organizational skills
Demonstrated ability to collaborate effectively in a team setting
Ability to maintain effective and professional relationships with patients and other members of the care team
Comfort working in a medical setting as part of a multi-disciplinary team
Ability to appropriately handle confrontation and conflict
Ability to work independently and to seek consultation as necessary
Ability to follow organization and departmental processes and procedures
Ability to work in a high stress/fast paced/high work volume environment
Preferred
Previous experience in a medical office or customer service role
Knowledge of medical terminology and insurance billing
Associate Degree preferred
Medical office assistant experience with a minimum of 1 to 2 years' experience
Certification and/or experience in billing, and coding preferred
Medical terminology, and automated office experience preferred
Experience in working with a diverse population base preferred
Benefits
BCBS Medical PPO/HMO Plans
BCBS Dental
VSP Vision
Tuition Reimbursement up to $1,500 per year
11 Paid Holidays and 10 Days of Paid Time Off
2 Personal Days
8 sick days
Company
Chicago Family Health Center
Chicago Family Health Center is a healthcare.
201-500 employees
H1B Sponsorship
Chicago Family Health Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Sherry Pace, MBA
Chief Executive Officer
Roy Carlton
Chief Financial Officer at CFHC
Company data provided by crunchbase