Metropolitan Utilities District · 4 hours ago
Customer Service Clerk I
Omaha, NE
Full-time
Hybrid
Entry Level
$26.74/hr - $33.42/hr
2+ years expMetropolitan Utilities District is seeking a Customer Service Clerk I to handle customer billing inquiries and service orders. The role requires accuracy and problem-solving skills in a fast-paced call center environment, with opportunities for advancement to a Customer Service Clerk II.
EnergyService Industry
Responsibilities
Answer telephone inquiries and solve problems for customers concerning billings
Use active listening to understand customer concerns and provide appropriate solutions
Demonstrate empathy and patience while handling customer inquiries
Must meet predetermined productivity and quality standards
Answer telephone inquiries concerning rate schedules, sewer use fees, budget plans, bank draft plans, aid available for bill payments, installation of appliances, and other various topics
Contact customers to schedule various types of service work, report results of work performed, and communicate information to the customer
Evaluate customer applications and accounts for credit worthiness
Quote deposits and charges from the billing price book
Work with customers to make arrangements for satisfying bill and deposit requirements
Utilize conflict resolution and problem-solving skills to handle billing issues effectively
Update customer information on applications, owner rental agreements, and customer information system records
Process applications and orders to start and stop billings
Create service orders such as turn-ons, turn-offs, meter sets and changes, appliance work, service work, and special investigation to comply with District’s procedures and rules
Provide customer service support on weekends and holidays when scheduled
Work with all departments such as Customer Accounting Billing, Credit Services, Field Services, and Meter Reading to solve customer problems
Exhibit teamwork and collaboration to resolve inter-departmental issues
Receive emergency telephone calls and place emergency orders
Work special projects as assigned
Perform a variety of other duties as assigned
Understand and comply with all District policies and procedures
Qualification
Required
High School Diploma or General Education Diploma (GED)
Minimum of 2 years of customer service experience. Candidates whose two (2) years of experience have been within the last five (5) years may be given preference
Employee(s) in this position are covered under the Department of Transportation Drug and Alcohol testing provisions. This includes post-offer, random, post-accident, reasonable suspicion, follow-up, and return to duty testing. Upon Hire
Pre-employment Background Check & Drug Screen Upon Hire
Machine skill speed of 25 words per minute (wpm) required
Proficiency with personal computers, to include enterprise-wide software; knowledge and skill with Microsoft Office (Excel, Outlook, PowerPoint and Word). (Intermediate proficiency)
Ability to learn new or upgraded computer software as required
Demonstrate excellent written and verbal communication skills to assist internal and external customers, co-workers, and management professionally, and the ability to exhibit and maintain a courteous demeanor regardless of provocation
Demonstrate ability to provide high quality service to customers by combining excellent problem-solving and decision-making skills with a strong desire to help others
Demonstrate an excellent grasp of basic customer service skills such as active listening and techniques to resolve difficult customer relations issues
Demonstrated ability to possess the following soft skills: Empathy, Patience, Adaptability, Time Management, Positive Attitude, Conflict Resolution, Teamwork, Attention to Detail, Resilience, Emotional Intelligence, Critical Thinking, Customer Orientation
Basic math skills
Weekend and holiday work schedules may be necessary to provide quality service to our customers, as well as overtime during times of high volume or vacancies
Preferred
Machine skill speed of 35 words per minute (wpm) is preferred; those meeting 35 words and with a high degree of accuracy will be given preference
For bilingual specific role(s) there is an additional requirement based on business needs
Bilingual Requirement - Excellent written and verbal communication skills, in both English and Spanish, to assist internal and external customers, co-workers, and management professionally, regardless of provocation
Individuals who have agreed to use English/Spanish bilingual skills must be able to demonstrate proficient Spanish speaking skills by completing a verbal proficiency test prior to being placed in this position. (Intermediate proficiency)
Company
Metropolitan Utilities District
Metropolitan Utilities District mission is to provide safe, reliable and cost-effective natural gas and water services to our community.
501-1000 employees
H1B Sponsorship
Metropolitan Utilities District has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (3)
2023 (5)
2022 (6)
2021 (4)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Mark Myers
SVP, Chief Financial Officer
Sue Lobsiger
Senior Vice President and Chief Information Officer
Recent News
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