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Medscape · 1 day ago

Key Account Manager

United States

Full-time

Remote

Senior Level

6+ years exp

WebMD Ignite is a division of WebMD and Internet Brands that partners with healthcare organizations to enhance health experiences. The Key Account Manager will manage client relationships, drive growth, and maintain executive relationships to uncover upsell opportunities within strategic accounts.

BiotechnologyHealth CareMedicalPrimary and Urgent Care

Responsibilities

Key performance metrics that the Key Account Manager will be measured against - revenue growth, ongoing ownership of client strategic account plans, maintaining and growing executive relationships, quarterly partnership meetings, assessing and managing risk, building referenceable customers

Accountable for all aspects of client revenue maintenance and growth

Responsible for overall client relationship and satisfaction

Manage all aspects of client renewal and upsell activities

Record and document all activities via Salesforce. Maintain appropriate documentation to track/manage assigned book of business. Accountable for creating strategic action plans for the entire book of business

Understand and identify cross sell opportunities to all WebMD Ignite product and service offerings

Serve as primary point of contact to manage internal and external client escalations

Partner with internal teams to help define client requirements, identify client’s most pressing problems, and understand industry trends and hot button issues in support of product/ content development and updates

Accurately manage client billing, revenue and activity forecasting, performance guarantees, and annual budget/contract renewals

Cultivate client relationships to serve as references for prospective new customers

Monitor the program/product/service delivery to ensure contract requirements and client expectations are met

Manage relationships with clients' other vendor partners, as appropriate and necessary

Participate in internal developmental and administrative committees and in external professional organizations, as appropriate

Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner

Perform responsibilities in a professional manner, meeting the Company’s mission and goals

Qualification

Healthcare IT salesAccount managementDigital patient engagementSalesforceCommunication skillsTeam collaboration

Required

Bachelor's Degree or higher preferred

6+ years of demonstrated success in healthcare IT sales/ account management

Long track record of exceeding revenue goals, especially with a focus on driving upsell/ new business

Strong written and verbal communication skills

Experience thriving in self-directed environment

Demonstrated ability to identify and close upsell opportunities

Proven ability to build and maintain client and executive relationships

Proven ability to manage multiple client's priorities

Proven ability to manage and work collaboratively in a team

Proficient in Salesforce & MS Office products (Word, Excel, PowerPoint)

Preferred

Preference to experience in the Digital patient engagement space

Company

Medscape

Medscape provides integrated medical information and educational tools online for primary care physicians and health care professionals. It is a sub-organization of WebMD.

Founded in 1996

New York, New York, USA

501-1000 employees