Hyatt Place + Hyatt House Charleston Historic District · 1 week ago
Sales Manager
Memphis,TN,US
Full-time
Onsite
Mid LevelHyatt Place + Hyatt House Charleston Historic District is seeking a Sales Manager responsible for soliciting and managing accounts to positively impact hotel revenues. The role involves working closely with the Director of Sales to achieve revenue and market share goals for the hotel.
Hospitality
Responsibilities
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel, but which will include a mandatory Mon.-Fri. ABR meeting
Maintain high standards of personal appearance and grooming, which include compliance with the Avion Hospitality dress code and wearing name tag when working (per brand standards)
Comply at all times with AvionHospitality standards and regulations to encourage safe and efficient hotel operations
Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid
Solicit assigned accounts to achieve or exceed budgeted rooms revenue and to improve performance in the marketplace
Conducts sales specific to Business Travel and/or Groups, as required by property
Comply with attainment of individual goals
Make sales appointments and cold calls to consistently prospect accounts for all direct sales segments. Regularly contact existing accounts based on the tracing frequencies of the Accounts Coverage Program
Monitor production of all top accounts and evaluate trends within your market
Meet or exceed sales solicitation call goals as assigned by the Director of Sales
Invite clients to the hotel for entertainment, lunches, tours and site inspections, etc
Assist in implementing special promotions relating to direct sales segments i.e. sales blitzes, etc
Attend and participate in Daily/Weekly Sales Meeting
Attend monthly meetings of assigned professional organizations
Participate in required M.O.D. and Saturday office coverage as scheduled
Be familiar with all AvionHospitality sales policies and house rules
Employees must at all times be, attentive, friendly, helpful, and courteous to guests, other employees and managers
Attend monthly all-employee meetings and any other functions required by management
Meet and greet onsite contacts
Abide by Prime Selling Time (PST)
Monitor production of all top accounts and evaluate trends within your market
React to negative trends in market place by implementing blitzes or catering promotions
Handle inquires as part of Inquiry Day Program
Perform any other duties as requested by the General Manager or Director of Sales
Qualification
Required
High School diploma or equivalent required
Must have a valid driver's license for the applicable state
Must be proficient with Windows operating systems
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high pressure situations
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests
Must be able to work with and understand financial information and data, and basic arithmetic functions
Preferred
College course work in related field is desired
Experience in a hotel or a related field preferred
Company
Hyatt Place + Hyatt House Charleston Historic District
Hyatt Place Charleston Historic District + Hyatt House Charleston Historic District offers two unique perspectives for Charleston visitors where each brand retains its signature amenities, allowing each guest to customize their stay.
Founded in 2015Charleston, South Carolina, US
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase