GDH · 2 hours ago
Application Support Analyst
Houston, TX
Full-time
Onsite
Entry Level
$45/hr - $50/hr
1+ years expGDH is seeking a professional, proactive Application Support Analyst to join their dynamic team. In this vital role, you will serve as the first point of contact for support requests related to proprietary Enterprise Products IT Business applications, ensuring swift and effective resolution for both internal teams and external clients.
ConsultingEmploymentStaffing Agency
Responsibilities
Act as the initial contact for support inquiries via phone, email, or the ticketing system, providing courteous and professional service
Accurately log, categorize, and prioritize support requests, capturing essential details to facilitate effective troubleshooting
Perform initial triage to assess the severity and impact of issues, and determine whether they are bugs, enhancement requests, or general inquiries
Escalate complex or high-priority issues to Level 2/Level 3 technical teams, providing comprehensive context and documentation for efficient resolution
Maintain clear and timely communication with customers to acknowledge receipt of requests, provide status updates, and confirm resolutions
Collaborate closely with offshore development and support teams to ensure issues are addressed promptly and effectively
Document support activities, resolutions, and follow-up actions comprehensively in the support system
Identify patterns of recurring issues and recommend improvements to processes or knowledge base resources
Ensure all support activities adhere to established Service Level Agreements (SLAs) and organizational policies
Qualification
Required
Associate or Bachelor's degree in Information Technology, Computer Science, or a related field preferred
1–3 years of experience supporting enterprise applications or in a help desk environment
Strong verbal and written communication skills, with a professional and customer-oriented demeanor
Technical aptitude with the ability and enthusiasm to quickly learn application functionalities
Proficiency with ticketing/support tools such as Azure DevOps, JIRA, or similar platforms
Familiarity with SQL databases and the ability to write basic queries
Excellent organizational skills with meticulous attention to detail
Ability to work independently, managing multiple priorities, and collaborate effectively with remote teams
Preferred
Knowledge of the software development lifecycle (SDLC) and issue tracking methodologies
Experience supporting web-based applications and troubleshooting user issues
Understanding of Agile/Scrum development practices
Exposure to the Oil and Gas industry applications is a plus
Company
GDH
GDH is consulting staffing firm that specializes in providing IT engineering-based candidates to commercial and government sectors.
501-1000 employees
H1B Sponsorship
GDH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (4)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Blaine Caples
Chief Revenue Officer (CRO)
Recent News
Bangkok Post
2025-10-22
2025-04-09
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