Procare Solutions · 7 hours ago
Customer Support Specialist
Atlanta, GA
Full-time
Hybrid
Entry Level
1+ years expChildPlus is the original and most widely used Head Start data management system, focused on making the best Head Start software available since 1985. The Customer Support Specialist will be responsible for delivering service and support to clients through various communication channels while utilizing troubleshooting and analytical skills to resolve customer issues.
Child CareHealth CareInformation Technology
Responsibilities
Responsible for delivering service and support to clients via telephone, e-mail, chat, and appointments
Communicate professionally and effectively in client interactions
Provide technical assistance and guidance in all aspects of the software
Ask probing questions to obtain an accurate understanding of client’s needs
Research and provide possible solutions by using analytical, problem-solving, and organizational skills
Troubleshoot and escalate all potential issues appropriately
Accurately document all internal and external communications in a timely manner
Review open cases daily and complete follow-up weekly
Conduct peer reviews and peer audits as needed
Provide backup reception duties for phone, email, appointments, and chats as needed
Follow all departmental processes and procedures
Perform additional office, documentation, customer service, and special project tasks as required
Qualification
Required
At least 1 year of customer service experience
Strong interpersonal, relationship building and active listening skills
Ability to multi-task, set priorities, and manage time effectively while providing outstanding customer service
Flexible, detail-oriented, self-starter that is a highly motivated quick learner
Must possess exceptional communication, analytical, problem-solving, and organizational skills
Ability to handle complex/stressful situations with a high level of professionalism
Strong team orientation with a focus on collaboration
Excellent verbal and written communication skills in both English and Spanish
Familiarity with client ticketing systems, VOIP, appointment, video, and chat software
Preferred
Bachelor's Degree preferred OR equivalent work experience
Experience using HubSpot, Slack, SharePoint, and DevOps
Experience with SQL, DevExpress, collaboration software, data visualization, messaging, API, and integration tools
Technical writing experience
Knowledge of Head Start/Early Head Start
Experience using ChildPlus Software
Benefits
Medical, dental, & vision plans
HSA option with employer contributions
Vacation time, holidays, sick days, volunteer & personal days
401K Plan with employer match and immediate vesting
Employee Stock Purchase Plan
Employee Discount Program
Medical, Dependent Care, and Transportation FSA Plans
Company paid Short and Long-Term disability and Life Insurance
Tuition Reimbursement and continued Professional Development
Regular company provided meals
Company
Procare Solutions
Procare is a provider of childcare management solutions for early childhood education.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Warburg Pincus
2024-01-25Acquired
2018-08-06Private Equity
2016-09-01Debt Financing
Leadership Team
Marc Arseneau
CFO
Maia Tihista
Chief Marketing Officer
Recent News
2025-09-30
2025-08-26
Company data provided by crunchbase