LanceSoft, Inc. · 5 hours ago
Field Support Analyst 3
Atlanta, GA
Full-time
Hybrid
Mid Level
$30/hr - $35/hrLanceSoft, Inc. is seeking a dedicated and detail-oriented Field Support Specialist to join their Drop Service team. This role is integral to ensuring the seamless scheduling and coordination of service requests for deenergizing electric service, requiring strong communication skills and the ability to manage multiple priorities.
Information Technology
Responsibilities
Efficiently schedule and manage service requests for deenergizing electric services, ensuring minimal disruption to customers while facilitating necessary repairs, upgrades, or installations
Act as the primary point of contact for customers, providing clear communication regarding scheduling, service status, and any necessary preparations or follow up actions
Work closely with field technicians and other team members to ensure timely and accurate execution of service requests, maintaining high standards of safety and service quality
Maintain accurate records of all service requests, including scheduling details, customer communications, and completion status. Generate reports as needed to track service metrics and identify areas for improvement
Address any scheduling conflicts or customer concerns promptly and effectively, utilizing resources and support from other team members or departments as needed
Contribute to the continuous improvement of scheduling processes and customer service practices, leveraging feedback and data to enhance efficiency and customer satisfaction
Accurately assign and dispatch field personnel to service locations based on priority, skill set, and availability
Provide real‑time assistance to field teams, ensuring they have the information, tools, and resources needed to complete their work effectively
Qualification
Required
Strong communication skills
Attention to detail
Ability to manage multiple priorities in a fast-paced environment
Experience in service request coordination
Ability to act as the primary point of contact for customers
Experience in collaboration with field teams
Ability to maintain accurate records of service requests
Experience in documentation and reporting
Problem-solving skills
Experience in process improvement
Ability to accurately assign and dispatch field personnel
Experience in providing operational support to field teams
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
Founded in 2000
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase