MassMutual · 4 days ago
Head of Product Owners
Springfield, MA
Full-time
Hybrid
Director/Executive
8+ years expMassMutual is seeking a Head of Product Owners to identify key product features and capabilities for Salesforce and other programs. This role will lead project participants in optimizing technology and delivering transformative service experiences while ensuring alignment with business requirements.
FinanceFinancial ServicesInsuranceLife InsuranceRetirement
No H1B
Responsibilities
Independently lead/represent the organization on the Salesforce technology solution, used by over 1,500 users across MassMutual as well as indirect interaction by all MM advisors and customers
Create a strategy based on the long-term vision for the various products (i.e. Salesforce, Genesys, etc.) and needs of the organization
Outline short- and long-term goals and make strategic decisions that will benefit the business and transform our advisor’s/customer’s experience
Serve as the voice of the customer, ensuring features address real use needs and enhance experience. Identify the key product features and capabilities to be built. Influence leaders and business teams to transform how we deliver service to our advisors and customers with a forward-thinking mindset
Maximize business value, through increased advisor and customer satisfaction and reduced business expenses, by fully leveraging platform capabilities and optimizing business processes
Engage key stakeholders in senior leadership roles across Operations, ETX, Compliance and MMFA on critical decisions/information throughout the project life cycle to ensure alignment on delivery of capabilities
Partner with leadership on the development of initiatives and deliverables to build a roadmap that will raise awareness to potential organizational risks with capacity, change management and success of an initiative
Advocate for and coordinate the project team, partners and stakeholders to ensure alignment around strategy and project deliverables
Support planning, reviews, demos and acceptance of completed work, ensuring quality
Develop the business goals and roadmaps, formulate scope and create a time-based implementation plan
Report regularly on initiatives status, escalating risks/barriers to appropriate leadership with recommendations to address the issues
Coordinate monthly reporting of key initiatives within the organization to provide leadership insights into accomplishments, barriers, and general awareness
Collaborate on the development/execution of the communication plan that supports the socialization of the MM Operations Salesforce strategy
Support and collaborate with business owners in the development of presentations that communicate strategy, business cases, current state, etc
Leverage operational Salesforce, Genesys, etc. product and process knowledge to provide analysis of operational data that educates the business on impacts of initiatives, workflow changes, environmental effects
Demonstrate strong leadership and negotiation skills with business partners on analyzing business practices and devising strategies that will improve efficiency, customer experience and/or employee engagement
Partner with product owner/leadership of the Customer Care Centers, Wealth Management and Enterprise Technology to maximize the value of the combined suite of capabilities
Keep change management principles in mind, for proper timing and adjustment of teams
Create, maintain and prioritize the product backlog (business requirements, user stories, acceptance criteria, etc.) for development teams
Qualification
Required
Bachelor's degree or equivalent work experience in business consulting or project management
8+ years in a leadership, business or strategic consultant role
Ability to think strategically/big picture and understand how the pieces fit across an operating system
Ability to multi-task and manage projects and or priorities, as assigned
Demonstrated ability to successfully collaborate and manage work across teams and business units with competing priorities
Experience in working with various project delivery models (agile, waterfall, hybrid)
Financial acumen with experience in tracking and reporting benefit realization
Authorized to work in the United States without sponsorship now or in the future
Proven ability to develop transformative solutions that leads to significant business results and/or improved customer and advisor experiences
Demonstrated skill in autonomous decision-making, considering potential business risks
Ability to work independently with minimal direction and potential ambiguous situations
Excellent interpersonal and communication skills
Preferred
Experience with Salesforce technology; ideally in deployment or optimization efforts
Strong data analysis with experience managing complex and multiple data resources
Ability to leverage data, analytics and/or emerging technologies to apply to a business setting that yields transformative value
Excellent written and verbal communication skills, including the ability to effectively present complex information clearly
Extremely organized, detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced, demanding environment
Proven ability to collaborate cross-functionally/cross-organization and influence outcomes
Demonstrated ability to adapt to changing business priorities and a strong work ethic
Knowledge of Life systems and workflows within operations
Proficient in Excel and PowerPoint
Excellent project management skills
Company
MassMutual
MassMutual is a mutual life insurance company that provides investment management and trust services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Eddie Ahmed
Chairman, President & CEO
Roger W. Crandall
Chairman, President & CEO
Recent News
2026-01-18
2025-12-25
Company data provided by crunchbase