Brown & Brown ยท 3 days ago
SSDI Intake Specialist
United States
Full-time
Remote
Entry Level
$18/hr - $18/hr
1+ years expBrown & Brown Insurance is a leading insurance brokerage firm with a focus on adding value across the absence continuum. They are seeking a customer-focused SSDI Intake Specialist to join their Advocacy Team, responsible for making and receiving calls to sell advocacy services to potential claimants and drive operational success.
Insurance
Responsibilities
Must have independent decision-making skills to determine eligibility of potential claimants
Maintains preliminary discretion over the validity of potential claims
Responsible for generating the front-end production results
Provide phenomenal customer service
Meet or exceed both individual and company quota objectives
Meet or exceed all call metric expectations in a call center atmosphere
Manage a portfolio of claims through phone and written communication
Meet or exceed expectations in Quality Audits to ensure 100% accuracy on claims
Answer all incoming calls from assigned queues
Other duties as assigned
Qualification
Required
Must have independent decision-making skills to determine eligibility of potential claimants
Maintains preliminary discretion over the validity of potential claims
Responsible for generating the front-end production results
Provide phenomenal customer service
Meet or exceed both individual and company quota objectives
Meet or exceed all call metric expectations in a call center atmosphere
Manage a portfolio of claims through phone and written communication
Meet or exceed expectations in Quality Audits to ensure 100% accuracy on claims
Answer all incoming calls from assigned queues
BS or equivalent or minimum of 1-2 years relative work experience preferred
Demonstrated strong Computer literacy skills with the ability to type and speak simultaneously
Polished interpersonal skills and strong professionalism
Proven ability to maintain confidentiality and discretion
Proven ability to work independently in a fast-paced environment
Must have a strong ability to multitask between systems, phones and conversation
Preferred
High volume contact center (inbound and outbound) experience preferred
Relative experience in a sales or upselling environment; Insurance or SSDI experience a plus
Knowledge of Salesforce preferred
Benefits
Comprehensive medical, dental, and vision coverage
Access to covered mental health resources
A competitive 401k match
Employee Stock Purchase Program available to all teammates
Tuition reimbursement
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company
Brown & Brown
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joel Eubank
COO/CFO Dealer Services
Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
Recent News
2025-10-07
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