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Robinhood · 12 hours ago

Fraud Investigator

Chicago, IL

Full-time

Hybrid

Entry Level

$23/hr - $27/hr

1+ years exp

Robinhood is on a mission to democratize finance for all, and they are seeking a Bank Fraud Investigator to safeguard the company’s assets and customer accounts. The role involves investigating and mitigating fraudulent activities related to banking products, collaborating with various departments to ensure security and integrity.

CryptocurrencyFinTechPrediction MarketsStock ExchangesTrading Platform

Responsibilities

Investigate and mitigate bank and credit card fraud by analyzing suspicious activity across multiple payment rails, including debit and credit card transactions, and by reviewing potential identity theft, account takeover (ATO), wire transfer fraud, payment fraud, and check fraud

Analyze financial data, account history, and transaction records to identify irregularities, emerging fraud patterns, and potential policy violations

Collaborate with internal stakeholders, including Compliance, Risk, Legal, and Operations, to resolve fraud-related issues, ensure appropriate controls, and escalate cases as required

Conduct outbound contact with customers, merchants, or third parties to perform interviews, gather supporting documentation, and obtain evidence relevant to fraud investigations

Apply Fair Credit Reporting Act (FCRA) requirements when reviewing, documenting, and reporting fraud-related findings, including accuracy, permissible purpose, dispute handling, and adverse action considerations

Maintain current knowledge of fraud typologies, regulatory requirements, and industry best practices to support effective prevention, investigation, and response

Ensure investigations and resolutions comply with all applicable regulatory, legal, and internal policy requirements

Clearly, professionally, and timely communicate with customers to deliver an exemplary and compliant customer experience

Qualification

Fraud investigationFinancial analysisFraud prevention techniquesAnalytical skillsAML knowledgeCommunication skillsCFE certificationAttention to detailProblem-solving skillsConfidentiality