Fairbanks Morse Defense ยท 10 hours ago
HV - Program Manager
Salem, OH 44460, USA
Full-time
Onsite
Entry, Mid Level
1+ years expFairbanks Morse Defense is a leading marine defense contractor committed to supporting the U.S. Navy and Coast Guard with reliable power systems and services. The Program Manager will drive customer service relationships with shipyard customers and manage valve programs by collaborating with various functional teams to ensure on-time delivery and customer satisfaction.
Consumer ElectronicsEnergyManufacturingMarine TechnologyMilitary
No H1B
U.S. Citizen Only
Responsibilities
Support the customer service strategy for Hunt Valve by working closely with scheduling, manufacturing, operations, and program management peers, acting as the voice of the customer primarily within the Salem, OH facility
Develop relationships within the procurement departments of assigned customers with emphasis on customer buy assigned to the Hunt Valve account. Ensure the necessary Hunt Valve employees at all levels of the organization are engaged and active with customers as required to exceed customer expectations
Manage updates and tracking with customers on active contracts including but not limited to creation and management of project schedules, engineering documentation, material availability and project invoicing
Drive program issues to resolution by tracking and ensuring that all customer inquiries are addressed in a timely manner
Monitor customer satisfaction and proactively identify areas of improvement
Work across boundaries within Hunt Valve to ensure that Hunt Valve is going above and beyond for its customers
Conduct reviews that drill down into challenges that arise, develop corrective actions, and communicate impacts and corrective actions
Qualification
Required
A minimum of 1-3 years of experience in project management or operations management
Project management skills, which includes the ability to track performance, develop, implement, and execute project plans are required
Excellent interpersonal skills with the ability to build long lasting, trusting relationships with customers
Passionate, customer-focused mentality to achieve a high level of internal and external customer satisfaction
Able to provide timely customer support in a consistent, complete, and correct manner
Extreme attention to detail and the ability to manage multiple tasks simultaneously
Excellent organizational skills
Proactive in management of projects and tasks
Skills in customer service, project management, negotiations, problem solving, contracts, and finance
Ability to communicate issues, impacts, and corrective actions on projects to internal and external representatives
Ability to develop strong working relationships with team members by generating trust, confidence, and credibility
Ability to absorb and constructively utilize feedback from leaders, customers, and peers
Ability to create and deliver executive level communications: internal and external
Effective contributor both as an individual and as part of a project group
Excellent professionalism and ethical behavior
Solid grasp of information technology fundamentals, and ability to leverage technical analysis, presentation, project management, and financial tools
Working Knowledge of MS Project, Excel, Word, Power-Point
Ability to travel domestically up to 10% of the time
Ability to work in an office and production environment
High School Diploma or GED required
Preferred
Bachelor's Degree in a Science or Business-related field from an accredited institution
PMP certification
Benefits
Medical
Dental
Vision
Life
Disability insurances
401k retirement plan with employer match
Paid time off
Paid holidays
Paid parental leave
Tuition reimbursement
Company
Fairbanks Morse Defense
Fairbanks Morse Defense worldwide leader in engine technology & manufacturing, provides diesel engines and generator sets for marine power.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-12-13Acquired
Leadership Team
Mike Clark
President - Fairbanks Morse Engine / COO - Fairbanks Morse Defense
Tim Oswald
Chief Human Resources Officer
Recent News
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2025-11-28
2025-11-25
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