Learntastic ยท 1 day ago
Sales Operations Coordinator
United States
Full-time
Remote
Entry, Mid Level
1+ years expLearntastic is a fast-growing online education platform providing accredited continuing-education and compliance courses for professionals across various industries. The Sales Operations Coordinator will engage with customers regarding purchase orders, coordinate product shipments, and ensure accurate documentation and customer records.
Higher Education
Responsibilities
Engages with customers concerning new and existing purchase orders or quotes, documenting any changes, and ensuring all customer records and information are accurate and up to date
Prepares customer product expectation and pricing quotations; enters and acknowledges customer orders; maintains customer due dates, shipping schedules, and related order information
Coordinates product shipments with internal departments, including but not limited to scheduling, production, warehouse, and finance
Documents and resolves customer issues and complaints related to order status, warranties, damage, freight claims, credits, special invoices, and other concerns using appropriate systems
Understands and applies quality standards applicable to the position and maintains standard operating procedures within document control files
Stays abreast of customer orders and maintains related information to ensure timely and accurate production and shipment of products
Develops product and application knowledge to effectively address customer needs and promote the sale of new or additional services
Issues invoices and credits in alignment with the finance department, including applying transactions through customer supplier portals as required
Manages orders within customer supplier portals, which may include accepting or rejecting orders
Engages with customer accounts payable departments to resolve past-due invoices in coordination with the finance department
Processes and provides commercial invoices and customs documentation for international shipments
Creates reports and correspondence for customer and departmental use; performs miscellaneous clerical functions including typing, filing, data entry, answering telephones, and covering for other department personnel as needed
Assists the Sales Department during staff absences or as business needs require
Prepares customer and internal reports related to sales activities
Identifies and communicates observations and recommendations for process improvements that drive revenue growth or reduce costs
Qualification
Required
Two years education from college or technical school, or one to two years related experience and/or training; or equivalent combination of education and experience
Proficiency on an IBM compatible PC using Microsoft Word, Excel Windows
Experience with ERP and CRM online computer systems
Fluency in the English language; written and verbal proficiency (B2 level minimum on CEFR scale)
Requires at least 6 hours of overlap with U.S. Central Time each day
Company
Learntastic
Effective learning underpins all social growth.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase