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bolt.new · 3 hours ago

Customer Experience Engineer

United States

Full-time

Remote

Entry, Mid Level

StackBlitz is a pioneering company known for its innovative WebContainers technology, which allows developers to run Node.js in the browser. They are seeking a Customer Experience Engineer to troubleshoot technical issues, advocate for users, and enhance the product experience through customer interactions.

Developer PlatformInformation TechnologySoftware

Responsibilities

Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls—owning problems from first report through resolution

Occasionally serve as a public-facing expert and ambassador across social platforms and live events, answering questions with empathy, clarity, and confidence

Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context—you're the voice of the customer internally

Create and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently

Collaborate with internal teams to catch emerging issues early and advocate for customer needs in every conversation

Assist with QA and testing ahead of releases to help catch issues before they reach customers

Reduce friction for customers by building resources that scale—so we're not solving the same problem twice

Strengthen the feedback loop between customers and our product team, helping us build what users actually need

Represent Bolt with credibility and care in every interaction, whether it's a support ticket or a public thread

Qualification

Troubleshooting front-end technologiesAPI integrationsWritten communicationDatabasesChrome DevToolsLLMsPublic representationTechnical translationFast learnerCustomer-first mindset