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Fortegra · 1 day ago

First Notice of Loss Specialist

Jacksonville, Florida, United States

Full-time

Onsite

Mid Level

3+ years exp

Fortegra is a company focused on providing excellent customer support, and they are seeking a First Notice of Loss Specialist. This role ensures fast and accurate communication with customers while managing claims administration tasks and collaborating with various departments to resolve inquiries.

Insurance

Responsibilities

Serve as the first point of contact for policyholders, managing 40-60 inbound calls per day while simultaneously handling claims administration tasks, including data entry, document processing, and managing claim files with clear, empathetic communication

Input claim data into systems, process and route claim documents, mail, and letters, all while maintaining customer interactions across multiple channels

Maintain a positive, professional tone and foster long-term relationships with customers, agents, and third-party administrators

Collaborate with adjusters and other departments to ensure seamless communication and provide necessary information during the claims process

Remain flexible to work various shifts and assist other departments as needed

Willing to learn all lines of business, including Credit Protection, Debt Cancellation, Property, and Specialty claims

Qualification

Customer service experienceClaims environment experienceMicrosoft Office proficiencyBilingual in SpanishInsurance terminology knowledgeCommunication skillsCritical thinkingInterpersonal skillsInitiative

Required

High School Diploma or equivalency required

At least 3 years of customer service experience required; experience in a call center environment preferred

At least 2 years of experience in a claim's environment

Experience using 3-4 systems/programs simultaneously

Excellent interpersonal and customer service skills

Demonstrated ability to take initiative, proactively identifying tasks that need to be done and acting without needing direction or prompting

Prior experience in a claim environment, including working with policyholders and handling FNOL processes

Familiarity with insurance terminology, claims processes, and general industry standards

The ability to thrive in a fast-paced, rapidly changing, high volume work environment

Excellent verbal and written communication skills

Moderate skills in Word, Excel, and Outlook and other Microsoft Office applications

Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to

Prolonged periods of sitting at a desk and working on a computer

Preferred

Experience in a call center environment preferred

Bi-Lingual in Spanish is a plus

Insurance Certifications, Designations or licenses preferred, but not required

Benefits

Medical

Dental

Life

Vision

Company paid short/long term disability

401(k)

Tuition assistance

Company

Fortegra

For more than 45 years, Fortegra and its subsidiaries have delivered risk management solutions that help people and businesses succeed in the face of uncertainty.

Founded in 1978

Jacksonville, Florida, US

501-1000 employees