NEOGOV · 5 hours ago
IT Resource Manager
Lansing, MI
Full-time
Hybrid
Mid, Senior Level
$37.62/hr - $54.99/hr
3+ years expNEOGOV is part of the State of Michigan's Department of Technology, Management and Budget, which supports the business operations of state agencies. The IT Resource Manager will lead and manage the Customer Care Team, ensuring quality customer service and effective communication in the design, development, and implementation of information management systems.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Lead and manage the Customer Care Team within Agency Services Supporting DTMB, ORS and SBO
Ensure quality customer service in support of the partnering agencies through communication and collaboration on the design, development, testing, and implementation of information management systems
Process procurement, contract, invoicing, and vendor management activities
Resolve client agency technical problems, service requests, and escalated IT issues
Provide leadership and management of the Customer Care Team required to meet DTMB customer service goals and objectives
Qualification
Required
Possession of a bachelor's degree with not less than 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics
Three years of professional experience equivalent to an Information Technology Infrastructure, Programmer/Analyst or IT Project Coordinator P11 or one year equivalent to an Information Technology Infrastructure, Programmer/Analyst or IT Project Coordinator 12
Three years of experience as a computer programming supervisor or Information Technology Supervisor may be substituted for the education and experience
Benefits
Health, mental health, dental, vision, and life insurance coverage for the whole family.
No-cost life insurance at double your annual salary, paying up to $200,000.
No-cost vision insurance.
Disability coverage providing extended benefits and partial pay.
Supplemental pay and insurance during some military leaves.
15 to 35 paid personal days per year.
13 paid sick days per year.
12 weeks of paid parental leave after a birth or adoption.
Up to 14 paid holidays per year including New Year’s and Christmas Eve, Memorial and Labor Day, Thanksgiving, Veterans Day, and Juneteenth.
Up to 1 paid day of school and community leave annually.
401(k) and 457 enrollments offered to new hires with multiple investment options.
4% automatic contribution by the state for 401(k) plans.
Up to a 5% match for additional 401(k) account contributions.
State contributions fully vest after 4 years.
Funds may be rolled in from previous retirement accounts.
Bonus and Longevity Pay Programs.
Tax-Advantaged Parking and Health Savings Accounts.
Public Service Loan Forgiveness Program Eligible Employer.
Tuition Reimbursement Program.
Professional Development.
Alternate/Remote-Work Schedules for some positions.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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