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Belcan · 11 hours ago

Customer Account Representative

Simi Valley, CA

Contract

Onsite

Mid, Senior Level

$35/hr - $38/hr

4+ years exp

Belcan is a company that specializes in providing engineering and technical services, and they are seeking a Senior Customer Account Representative. This role involves overseeing customer accounts, particularly those with Long Term Arrangement contracts, and ensuring accurate pricing and timely resolution of customer orders and inquiries.

Enterprise SoftwareIndustrial EngineeringProject ManagementSoftwareTechnical Support

Work & Life Balance

Hiring Manager

Shiva Chiliveru

Responsibilities

The Senior Customer Account Representative will oversee different customer accounts , particularly those with Long Term Arrangement (LTA) contracts as well as some more bespoke customers

Support the strategic account managers working on new business due to their knowledge and understanding of the existing customer portfolio and may be required to support bid-related activities

The Senior Customer Account Representative has responsibility for ensuring that the price is accurate for customer orders such as miscellaneous repairs or spares quotes, which may include orders of significant value

Seeking buy-in from various key internal stakeholders before responding to new customer requests and presenting information back to the customer

Responsible for the contract review process, working closely with Commercial colleagues internally

Act as the voice of the customer and ensure timely resolution to all customer orders and enquiries

Support the production of the monthly and annual forecasts based on historical sales and customer trends, supporting forecasting and planning

Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system and delegate to the administration team as required

Responsible for ensuring the PO is accurate and internal stakeholders have provided agreement

Formally acknowledge the PO with the customer

Responsible for ensuring customers are responded to in a timely manner and they are accountable for the communication both internally and externally

Works closely with all internal functions, including Trade Compliance, Finance etc. to ensure everything is placed to enable Client is able to deliver to the customer