Positive Impact Health Centers · 4 hours ago
IT Technician
Chamblee,GA,US
Full-time
Hybrid
Entry Level
1+ years expPositive Impact Health Centers is a community leader in providing HIV prevention, care and treatment services. The IT Technician is responsible for handling incoming technical support requests and participating in troubleshooting to improve efficiency within the IT team.
Health CareHealth DiagnosticsHospitalNon Profit
Responsibilities
Routine check-in weekly with team members/leads at respective site(s)
Leveraging phone or in-person meetings to build relationships with employees
Providing support to end-users and PIHC infrastructure
Discuss escalations and day-to-day support tickets with the IT Support Lead and CITM team
Lead technology-based training to PIHC staff for effective and secure best practices with PIHC systems
Dialpad (Voice) Support
Attend on-site specific meetings to remain abreast of IT needs of PIHC staff
Promotes Cybersecurity best practices
Special project assignments for new or expanded services at PIHC
Primary IT support for the Chamblee Center
Support PIHC inventory tracking
Coordinating appropriate recycling of end-of-life PIHC hardware
Promotes PIHC values of: Patient Center Care; Service; Resilience, Collaboration; Dedication; and Gratitude
Collaborating with management to identify and prioritize process improvement opportunities
Ensuring system users understand and utilize systems effectively
Providing data support as necessary
Performing any other assigned duties
Qualification
Required
Minimum of Bachelors degree in Computer Science, Cybersecurity, or Information Technology
Three years' experience in Information Technology, information security, cyber risk management, or a related field within healthcare
One (1) years of varied work responsibilities in an Information Technology department
Professional License must meet qualifying standards, training and continuing education as required by licensure or certifications
Must maintain licensure in accordance with standards for training and continuing education as required by licensing and/or accrediting body
Reliable transportation to Decatur and Duluth
Ability to travel between all the PIHC locations and have access to reliable transportation to attend external meetings as needed
Familiarity with desktop/laptop operating systems and software: PC (Windows 10/11), iPad using iOS operating system, Windows Server (2019 – 2023)
Experience with Microsoft Active Directory and Azure/Entra/Identity
Support for cloud solutions (Office 365 Admin Portal, Google apps, Oracle/Citrix, DUO Mobile, Dialpad, ETC.)
Basic networking concepts
Providing remote assistance using Datto, phone call, or on a platform for communication such as teams/email
Attention to detail and ability to concentrate in a busy environment
Prioritization skills with minimal supervision
Effective planning, organization, and prioritization to meet quality standards and deadlines
Building and maintaining professional relationships with clients, employees, and vendors
Multitasking and handling multiple priorities without frustration
Strong written and verbal communication skills
A patient, friendly, and flexible demeanor to instill calm competence in stressful situations
Benefits
Health Wellness day per quarter
Parental Leave
Free parking at our locations/bus line accessibility
Competitive Salary & Benefits
Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)
100% allotted for benefit elections for employees, 50% allotted for benefit elections for employees' spouse/dependents
Credit Union
Company
Positive Impact Health Centers
Positive Impact Health Centers provides HIV specialty care, HIV testing, and prevention services.
51-200 employees
H1B Sponsorship
Positive Impact Health Centers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$0.42MKey Investors
Georgia Opioid Crisis Abatement Trust
2025-11-13Grant· $0.42M
Company data provided by crunchbase