QASource · 3 days ago
Technical Account Team Lead
Boston, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$140K/yr - $150K/yrQASource is a leading provider of outsourced software quality engineering services, specializing in scalable and customizable QA solutions for clients worldwide. The Technical Account Team Lead will manage a team of Technical Account Managers, ensuring exceptional service delivery, customer satisfaction, and operational excellence across a portfolio of strategic client accounts.
ConsultingEnterprise SoftwareMobileOutsourcingPenetration TestingQuality AssuranceSoftwareSoftware Engineering
Responsibilities
Lead, coach, and manage a team of Technical Account Managers, providing mentorship, performance feedback, and career development support
Act as the primary escalation point for complex client challenges, ensuring prompt resolution and client satisfaction
Oversee account strategies, ensuring team alignment with customer needs and business goals
Partner with internal engineering, QA, and operations teams to deliver tailored solutions that meet or exceed client expectations
Monitor account performance, proactively identifying risks and opportunities for upselling or cross-selling services
Maintain strong relationships with senior client stakeholders, positioning QASource as a strategic partner
Drive operational best practices within the team, ensuring consistency, quality, and efficiency
Track and report on team performance metrics and key account health indicators
Qualification
Required
Proven leadership experience managing technical account or client service teams
Strong background in account management, customer success, or technical service delivery
In-depth knowledge of AI/LLM technologies and their enterprise use cases
Solid understanding of the software development lifecycle and software project management
Experience selling or delivering software services to product companies or large enterprises
Background in software quality engineering or related technical services is a plus
Excellent communication, interpersonal, and negotiation skills
Strong analytical, organizational, and problem-solving abilities
Ability to balance strategic leadership with hands-on client engagement
Bachelor's degree in a related field or equivalent work experience
Benefits
Health, vision, and dental benefits.
401(k) with company match.
Paid time off and holidays.
Wellness programs and professional development opportunities.
Flexible work arrangements.
Company
QASource
An independent software testing company helping ISVs build quality software products better and faster using automation testing.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rajeev Rai
CEO, Entrepreneur and Investor
Recent News
2023-12-22
Company data provided by crunchbase