CNB Bank · 1 week ago
BankOnBuffalo, IT Service Desk Analyst
BankOnBuffalo, The Electric Tower
Full-time
Hybrid
Entry Level
$20.95/hr - $33.35/hr
2+ years expCNB Bank is seeking an IT Service Desk Analyst to ensure proper computer operation for end users. The role involves resolving end-user help requests and incidents, providing both in-person and remote support, and participating in IT projects.
BankingFinanceFinancial Services
Responsibilities
Respond to and provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues
Evaluate documented resolutions for trends and opportunities to prevent repeated problems
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Prioritize and bring up incidents with accurate documentation to suitable senior technicians, when required
Qualification
Required
College degree or sophisticated education in the field of computer science, management of information systems, or related field
2+ years relevant customer service experience
Ability to read, comprehend, and interpret documents
Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization
Ability to communicate to clients directly and effectively
Experience with workstations, printers, scanners, servers, network disk storage, routers/switches/WIFI, telephone systems, peripheral devices and various network connected devices
Ability to add, subtract, multiply, and divide in all units of measure
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to solve challenging problems involving several variables in a standardized situation
Display strong troubleshooting abilities in open-ended situations, with the ability to diagnose, research, and remediate novel issues
The ability to lift or move 25lbs on occasion
Preferred
Experience with workstations, printers, scanners, servers, network disk storage, routers/switches/WIFI, telephone systems, peripheral devices and various network connected devices
Benefits
Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more!
Company
CNB Bank
CNB Financial is a financial service company that offers banking services for both consumers and businesses.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$135M2021-06-17Debt Financing· $85M
2016-10-12Debt Financing· $50M
Leadership Team
Joe Bower
President and CEO
Heather Koptchak, SHRM-CP
Senior Vice President, Chief Employee Resources Officer
Recent News
2025-10-21
2025-04-14
Business Journals
2023-05-22
Company data provided by crunchbase