PNC · 1 week ago
Branch Sales & Srv RRT
FL - Miami (33135)
Full-time
Onsite
Entry Level
1+ years expPNC Bank is focused on delivering the best experience for its customers and fostering an inclusive workplace culture. The Branch Sales & Service RRT role involves managing customer experiences, driving sales conversations, and creating customer loyalty through proactive engagement and effective service delivery.
BankingFinanceFinancial Services
No H1B
Responsibilities
Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions
Leverages ecosystem partnerships to acquire, expand and retain relationships
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs
Educates customers on options for managing financial transactions by leveraging technology, tools and resources
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
Demonstrates a heightened scrutiny to identify and avoid loss
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
Qualification
Required
1+ years of related experience
High school diploma or GED or related experience or product knowledge to accomplish primary duties
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Preferred
Bilingual in Spanish preferred
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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