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Jones Logistics · 4 hours ago

Customer Service Representative (Monday-Friday 2pm-11pm)

Jefferson, WI

Full-time

Onsite

Entry Level

$22/hr - $22/hr

1+ years exp

Jones Logistics is a company focused on providing exceptional customer service in the logistics sector. They are seeking a Customer Service Representative to manage daily updates, assist customers, and ensure high satisfaction levels while following operational guidelines.

LogisticsTransportation

Responsibilities

CSR’s and CSM’s will be given specific drivers to update daily in TMW

A request comes in from Generac, the CSR responds immediately to the email and puts the request on the Q schedule in the appropriate section, making sure that Dispatch has all the needed details, door number, trailer number, live load, ready time, etc

Q Schedule needs to be updated as soon as a request comes in; once the request is put on the Q, it will provide a time stamp of when the request was received

Trailers: You will be responsible for assisting the customer on locating a specific trailer if requested

Yard Checks will need to be completed as per customer set guidelines

Chain of Command must be followed to ensure consistency across the board

CSR’s will be responsible for gathering all BOL’s and paperwork together to provide to or receive from Drivers picking up or delivering to the CSR’s locations

CSR’s will be responsible for assisting Drivers with the following: Trailer locations, Trailer Numbers, BOL’s and all related paperwork, etc

CSR’s will be provided with a scanner

CSR’s will be responsible for collecting all POD’s that are turned in at their locations and scanning them into the system

Drivers will often times need to fill out forms or collect paperwork from the CSR’s and also fill out request off forms

The main focus for the CSR is to ensure customer satisfaction is kept at an absolute high every day