United Engines ยท 9 hours ago
Customer Service Representative
US-OK-Oklahoma City
Full-time
Onsite
Entry Level
1+ years expUnited Engines is a company that specializes in industrial services, and they are seeking a Customer Service Representative. The role involves utilizing company systems to assist customers, providing product information, and fostering effective relationships to enhance customer satisfaction.
Machinery
Responsibilities
Demonstrates functional skills to identify parts and products needed by customers and answer general account inquiries
Demonstrated ability to articulate relevant information and directions in an organized and concise manner whether engaging with the customer in email or over the phone
Keep close tabs on the status of prospects, detailing their needs, tracking discussions, and constantly following up
Acts as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; Has a good understanding of cross-sell and up-sell opportunities and offers those to the customer as well
Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations
Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment
Fundamental understanding of competitive environment and begins to position United Engines positively to our customers
Must be able to maintain composure in stressful situations and manage and diffuse angry or upset customers
Demonstrates ability to achieve established goals and performance metrics
Regular, consistent, and punctual attendance. Must be able to variable schedule(s) and overtime, as necessary
Attends training as required
Works independently and seeks Supervisor support when necessary
Supports field sales reps with administrative tasks, as needed
Other duties and responsibilities as assigned
Interacts with customers via telephone, chat, e-mail to assist with a variety of customer inquiries and issues
Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
Qualification
Required
Utilize company systems including Oracle to sell industrial service to customers by gathering information about their needs, assisting with technical information about company products, soliciting orders and suggesting additional products or services in a fast paced, multi-tasking environment
Facilitates interactions with customers in a way that establishes rapport, gives the customer confidence that their needs can be met, and promotes effective relationships
Provide service to existing customers and handle inbound calls
Demonstrates functional skills to identify parts and products needed by customers and answer general account inquiries
Demonstrated ability to articulate relevant information and directions in an organized and concise manner whether engaging with the customer in email or over the phone
Keep close tabs on the status of prospects, detailing their needs, tracking discussions, and constantly following up
Acts as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests
Has a good understanding of cross-sell and up-sell opportunities and offers those to the customer as well
Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations
Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment
Must be able to maintain composure in stressful situations and manage and diffuse angry or upset customers
Demonstrates ability to achieve established goals and performance metrics
Regular, consistent, and punctual attendance
Must be able to variable schedule(s) and overtime, as necessary
Attends training as required
Works independently and seeks Supervisor support when necessary
Supports field sales reps with administrative tasks, as needed
Interacts with customers via telephone, chat, e-mail to assist with a variety of customer inquiries and issues
Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
1-2 years of Customer Service experience
Preferred
Bachelor's or Associate's degree preferred however, prior equivalent experience and training will be considered in lieu of a degree
Experience in industrial parts distribution, specifically diesel engine and transmission parts preferred
Oracle other related experience
Company
United Engines
United Engines is a global manufacturer and service provider of transmissions, generators, and diesel and truck engines.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase