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Boston Scientific · 8 hours ago

Product Complaint Analyst III

Arden Hills, MN

Full-time

Hybrid

Mid Level

$66K/yr - $125K/yr

3+ years exp

Boston Scientific is a leader in medical science, dedicated to solving significant health challenges. The Product Complaint Analyst III role involves analyzing customer complaints to determine regulatory reportability and coordinating activities with various stakeholders while ensuring compliance with Good Manufacturing Practices and governmental regulations.

Health CareMedicalMedical Device

No H1B

Responsibilities

Ability to apply clinical knowledge to review complaint communications and laboratory analysis to apply event coding, assess for regulatory compliance reportability, and potential impact to patient safety and business operations

Performs quality review and approval of records to ensure accuracy and compliance

Works independently guided by company policies, guidelines and procedures, receiving guidance on complex and unprecedented problems

Ability to participate in onboarding, training, and continuous improvement initiatives

Ability to provide constructive guidance and coaching to new or less experienced analysts, providing actionable feedback that supports skill development and builds confidence

Solves a range of problems of varying scope and complexity, generally applying existing solutions, while exercising autonomy or applying judgment based on experience to develop new solutions